Using a power of attorney in your interactions with Kela

If interacting with Kela is challenging for you personally, you can authorise another person to do so on your behalf.

The most convenient way to authorise another person is to fill out a power of attorney form. There are two forms:

The VAL3 form is a limited power of attorney that allows the authorised agent to engage in specific transactions only. For example, pensioners entitled to a guarantee pension can authorise another person to claim the pension on their behalf.

The VAL2 form grants more extensive powers. For example, elderly parents can authorise their children to handle all matters with Kela on their behalf.

Neither power of attorney allows the payment details of the beneficiary to be changed except if expressly permitted by the power of attorney. The authorised agent has no right to access any other confidential information besides that required to handle the matter in question.

The power of attorney must always be given in writing. You may use the designated forms or write the power of attorney in your own words if you wish.

Oral authorisation

In certain situations, it is also possible to give an oral authorisation, for example when calling Kela's telephone assistance. Kela will check the identity of both yourself and the person you are authorising.

Oral authorisations are usually valid one time only. If you need to authorise someone to act on your behalf repeatedly, you should do so in writing.

Updated 10/22/12