Contact us if you have questions about the basic income
If Kela pays you a basic income and you wish to declare changes in your circumstances that are relevant to the basic income, please call 020 371017. A customer service advisor is available between 9am and 3pm Monday to Friday. This service is only available in Finnish.
Charges for calling Kela's customer service:
- calls from a landline phone: standard local network rate
- calls from a mobile phone: standard mobile rate
- calls from outside Finland: international rate as applicable
The actual cost depends on your operator. If you have a phone plan, you should check with the operator whether your plan covers calls to 020 numbers.
You can also contact Kela by mail. The address is Kela, PL 70, 70056.
Because the basic income is not a regular Kela benefit, it is unfortunately not possible to use the online customer service for matters related to the basic income.
For media inquiries, contact:
Marjukka Turunen, Head of the Legal Unit, tel. +358 20 634 3429
Olli Kangas, Director of Government and Community Relations, tel. +358 400 261 158
If you are unable to reach a specific person, please contact the Communications Section. Our media contact number at +358 40 733 5221 is open between 9am and 4pm Monday to Friday.
Kela will not release clients’ personal details
Kela will not release personal information about its clients to the media, to researchers or to anyone else unless doing so is expressly allowed or required by law. From Kela’s perspective, the basic income is just like any other social benefit it provides. It is also not part of Kela’s statutory responsibility to forward contact requests from the media to those selected to participate in the basic income experiment.
Moreover, being charged with the implementation of the experiment, Kela must ensure that the research goals are achieved. This requires, among other things, that contacts to the study participants are well timed and appropriately limited considering the goals of the experiment.
Read more from the blog: Public attention directed at the individuals participating in the basic income experiment may undermine the reliability of results
- Brochure: Basic Income Experiment 2017–2018
- Video: Rationale of the basic income trial
- Video: Basic income - Part of tomorrow's social security (Olli Kangas, Director of Government and Community Relations)
- Video: How the basic income experiment works in practice (Marjukka Turunen, Head of Legal Affairs Unit)