Did you know...
Kela's phone service for media enquiries is open Monday to Friday between 9 am and 4 pm at 020 634 7745.
Communications and public relations are an important part of Kela's operations and of the work that each Kela employee does. Kela, the Social Insurance Institution of Finland, provides a uniform service to all citizens and communicates openly about its service and operations. Our basic principle in communications is that the contact person is whoever is best informed about a particular topic.
The Communications Unit has general responsibility for communications with customers and the media.
The purpose of customer communications is to help customers understand the rights and obligations they have with regard to social security and to provide advance notification of forthcoming changes. The main channels for customer communications are Kela's website, the customer magazines mailed to each Finnish household and the benefit guides.
Sosiaalivakuutus magazine which is designated for professionals working with the social security.
Elämässä - Mitt i allt -guide and a range of leaflets dealing with topics of current interest.