Apply in time for social assistance for December
In December, social assistance is paid on 1 December. It is worthwhile to file the application for social assistance in time so that the assistance can be paid out before Christmas.
In December, social assistance is paid on 1 December. Kela has already issued decisions on social assistance for December to a total of 34,600 customers. Some of the decisions also extend into next year. For December approximately 130,000 applications are still expected. The assistance can be paid into the bank account on 1 December if the application and the necessary supporting documents have been filed at the latest on 20 November.
Kela issues a decision on social assistance within 7 business days of the date when the application was received. However, this requires that Kela has also received all the supporting documents that are needed for the application. If supporting documents are missing from the application, Kela asks the customer to submit them. In such a case, the application will be decided within 7 business days of the day on which Kela received the supporting documents that are missing.
Urgent cases are processed separately
In urgent situations social assistance can be paid before Christmas, if the customer files the application and all necessary supporting documents at the latest on 19 December. If a customer is in urgent need of social assistance, the customer should contact a Kela office or call the customer service number 020 634 2550. Urgent situations can be for instance a crisis in life or threat of eviction.
If the customer has urgent need of social assistance outside Kela’s office hours, the municipality can after due consideration award preventive social assistance. If a need for social assistance arises during the Christmas holidays, the customer should contact the emergency social services in the municipality of residence.
The Christmas holidays affect the processing of the social assistance for January
Due to the Christmas holidays there are fewer business days in December than in other months. This should be taken into account when you apply for social assistance for January. In January, social assistance is paid on 2 January 2018. The assistance can be paid into your account on that date, if you have filed your application and the necessary supporting documents at the latest on 17 December.
In the period 30 October - 5 November Kela received 26,977 applications for social assistance. The average processing time was 5.5 business days when there was no need to ask for further information concerning the application. You can check the status of your application in Kela's online customer service. To log in to the online customer service (www.kela.fi/asiointi (in Finnish) or www.fpa.fi/etjanst (in Swedish), use your online banking codes or a mobile ID.
Additional information for customers:
- How to apply for social assistance
- Customer service phone number for social assistance at 020 634 2550, open between 9am and 3pm Monday to Friday