Changes in customer service opening hours
during the summer months


The opening hours of many of Kela’s customer service points will change for the summer. Customer service is available by phone every day from Monday to Friday.

The following list shows the summer opening hours of Kela’s customer service points. The list only includes service points with changes in their opening hours during the summer months. You can check the opening hours and addresses of Kela’s customer service points at www.kela.fi/web/en/customer-service-locator.

Also during the summer, customer service is available by phone every day from Monday to Friday. See www.kela.fi/web/en/phone-services for the telephone numbers to contact Kela’s customer service. 

Between 11 June and 31 August, telephone assistance for Russian-speaking customers is available from 9am to 11am and from noon to 3pm on Monday and Wednesday.

Kela provides remote service using video conferencing in three languages: Skolt Sámi, Northern Sámi and Sorani Kurdish.

  • The remote service in Skolt Sámi is closed between 13 August and 10 September.
  • The remote service in Northern Sámi is closed between 16 July and 17 August.
  • The remote service in Sorani Kurdish is closed between 1 June and 31 August.

 

Answers to many of your questions on the internet

You can easily and speedily find the answers to many of your questions on Kela’s website.

Via Kela’s online customer service www.kela.fi/asiointi (in Finnish) or www.fpa.fi/etjanst (in Swedish) you can apply for almost all benefits and check for instance how the processing of your application progresses. To log in to the e-service, use your online banking credentials or a mobile ID.

Via the e-service you can

  • apply for Kela benefits
  • report changes in your circumstances and stop the payment of benefits
  • make changes to your bank account information
  • check if your application has been decided, how much you will be paid, and what the payment dates are
  • send messages concerning benefit matters.

Visit the Kysy Kelasta discussion forum, where Kela's experts answer questions every working day. You can check the payment dates of different benefits conveniently online or by calling 020 634 0210.

You can also book an appointment for an office visit or for phone service. To do so, you can either go to www.kela.fi/appointments or call Kela’s customer service.

 

Southern customer service unit

Location

Regular opening hours Summer opening hours
Hanko Tue, Thu: 9am–noon and 1pm–4pm 18 June–10 August: open Thursdays 9am–noon and 1pm–3pm
Karis Mon–Wed and Fri: 9am–noon and 1pm–4pm 18 June–3 August: open Mon-Wed 9am–noon and 1pm–3pm
Ekenäs Mon–Fri: 9am–noon and 1pm–4pm 18 June–3 August: open Wed–Fri 9am–noon and 1pm–3pm
Karkkila Open Thursdays 9am–noon and 1pm–4pm Closed 25 June–29 July
Heinola Mon–Fri: 9am–noon and 1pm–4pm 11 June–30 August: Mon–Thu 9am–noon and 1pm–4pm, Fridays by appointment only
Orimattila Tue–Thu: 9am–noon and 1pm–4pm 4 June–30 August: Tue–Wed 9am–noon and 1pm–4pm, Thursdays by appointment only
Asikkala Wed: 9am–noon and 1pm–4pm 4 June–30 August: Open Fridays by appointment only
Sipoo Mon: 9am–noon and 1pm–4pm Closed 2 July–27 July
Loviisa Wed–Thu: 9am–noon and 1pm–4pm Closed 2 July–27 July
Sammonlahti Open Thursdays by appointment only Closed 25 June–29 July
Savitaipale Wed: 9am–noon and 1pm–4pm Closed 25 June–29 July
Luumäki Fri: 9am–noon and 1pm–4pm Closed 25 June–29 July
Parikkala (Service Point) Mon, Tue and Thu : 8:30am–11:30am and by appointment, 1pm–3pm Closed 16 July–29 July
Ruokolahti (Service Point) Tue, Fri: 8:30am–11:30am Closed 25 June–29 July

 

Eastern customer service unit

Location Regular opening hours Summer opening hours
Juva Mon–Tue: 10am–noon and 1pm–3pm Closed 1 July–31 July
Kangasniemi Open Mondays by appointment only Closed 1 June–31 August
Savonlinna Mon–Fri: 9am–4pm Between 1 June and 31 August, open Mon–Fri 9am–11am and noon–3pm
Iisalmi Mon–Fri: 9am–4pm Between 1 June and 31 August, open Mon–Fri 9am–11am and noon–3pm
Kiuruvesi Mon, Wed: 9am–noon and 1pm to 3pm 1 June–31 August: open Mon and Wed 9am–noon and 1pm–3pm. Customer service not available by appointment.
Lapinlahti Mon, Wed: 9am–noon and 1pm–3pm Closed 1 July–29 July 1 June–30 June and 1 August–31 August, open Mon and Wed 9am–noon and 1pm–3pm. Customer service not available by appointment.
Leppävirta Mon, Thu: 9am–noon and 1pm–3pm, Wednesdays by appointment Closed 16 July–10 August
Nilsiä Tue, Thu: 9am–noon and 1pm–3pm 1 June–31 August: open Tue and Thu 9am–noon and 1pm–3pm. Customer service not available by appointment.
Petonen Open Tue–Wed by appointment only Closed 1 July–31 August
Pielavesi Tue, Thu: 9am–noon and 1pm–3pm Closed 2 July–29 July
Siilinjärvi Mon–Fri:  9am–noon and 1pm–3pm 1 June–31 August: open Mon–Fri 9am–noon and 1pm–3pm. Customer service not available by appointment.
Suonenjok Mon, Wed and Fri:  9am–noon and 1pm–3pm 1 June–31 August: open Mon and Fri 9am–noon and 1pm–3pm, Fridays by appointment
Tuusniemi Wed: 9am–noon and 1pm–3pm Closed 1 July–29 July
Varkaus Mon–Fri:  9am–4pm 1 June–31 August: open Mon–Fri 9am–11am and noon–3pm
Vesanto Thu:  9am–noon and 1pm–3pm Closed 1 July–29 July
Hankasalmi Open Mondays by appointment Closed 1 June–31 August
Joutsa Open Tue–Thu by appointment Closed 9 July–3 August
Jämsä Mon–Fri:  9am–noon and 1pm–3pm 1 June–31 August: open Mon–Thu 9am–noon and 1pm–3pm, Fridays by appointment
Laukaa Mon–Thu:  9am–noon and 1pm–3pm, Fridays by appointment 2 July–27 July: open by appointment only
Pihtipudas Mon:  9am–noon and 1pm–3pm Closed 4 June–27 July
Suolahti Open Wednesdays by appointment Closed 1 June–31 August
Viitasaari Mon–Thu:  9am–noon and 1pm–3pm, Fridays by appointment 2 July–27 July: open by appointment only
Äänekoski Mon–Fri:  9am–noon and 1pm–3pm 1 June–31 August: open Mon–Thu 9am–noon and 1pm–3pm, Fridays by appointment only
Kitee Open Tue–Wed by appointment Closed 2 July–29 July
Rantakylä Open Thu–Fri by appointment Closed 1 June–31 August

 

Central customer service unit

Location Regular opening hours Summer opening hours
Alajärvi Open by appointment Closed 2 July–31 July
Jalasjärvi Fri: 9am–noon and 1pm–3pm Closed 16 July–29 July
Teuva (Service Point) Mon–Thu: 9am–3pm and Fri 9am–2pm Closed 2 July–2 July
Ähtäri (Service Point) Mon–Fri: 9am–3pm Closed 16 July–29 July
Janakkala Thu: 9am–noon and 1pm–4pm Closed 2 July–27 July
Akaa (Service Point Mon–Tue: 9am–noon Closed 2 July–27 July
Orivesi Mon–Wed: 9 am–noon Closed 2 July–27 July
Pälkäne Open Mondays by appointment Closed 2 July–20 July
Parkano Wed–Thu: 9am–noon and 1pm–3pm Closed 2 July–27 July
Virrat Mon-Tue: 9am–noon and 1pm–3pm Closed 2 July–27 July

 

Western customer service unit

Location Regular opening hours Summer opening hours
Jakobstad Mon-Wed: 9am–noon and 1pm–4pm, Thu–Fri by appointment 15 May–31 August: open Mon–Wed 9am–noon and 1pm–3pm
Laihia (Service Point) Open by appointment Closed 9 July–29 July
Kristinestad (Service Point Mon–Fri: 9am–noon and 1pm–3pm Closed 2 July–29 July
Raisio Mon–Thu: 9am–noon and 1pm–4pm, Fridays by appointment

14 May–31 August: Mon–Thu 9am–noon and 1pm–3.30pm, Fridays by appointment only

Naantali Mon: 9am–noon and 1pm–4pm, Thursdays by appointment Closed 2 July–27 July
Mynämäki Fri: 9am–noon Closed 2 July–27 July
Laitila (Service Point) Fri: 9am–noon and 1pm–3pm Closed 2 July–27 July
Merikarvia Mon, Fri: 10am–noon and 1pm–3pm Closed 2 July–31 July
Rauma Mon–Thu: 10am–noon and 1pm–4pm, Fridays by appointment 1 June–31 August: open Mon–Thu 10–noon and 1pm–3.30pm, Fridays by appointment only
Eura Wed–Thu: 10am–noon and 1pm–3.30pm, Fridays by appointment 1 June–30 June and 1 August–31 August: open Wed 10am–noon and 1pm–3.30pm, Fridays by appointment. 1 July–31 July: open only Fridays by appointment
Huittinen Mon–Tue: 10am–noon and 1pm–3.30pm, Wednesdays by appointment

1 June–31 August: open Thu 10–noon and 1pm–3.30pm.

Tuesdays by appointment only
Kokemäki Thu: 10am–noon and 1pm–3pm, Fridays by appointment Closed 2 July–29 July
Kaarina Open Tue–Wed by appointment Closed 2 July–27 July
Kimitoön Mon: 9am–noon. Tue: 9am–noon and 1pm–3pm. Mondays 1pm–3.30pm by appointment. 1 June–30 June and 1 August–31 August: open Tue 9am–noon (walk-in), 1pm–3.30pm (by appointment).
Closed 2 July–27 July 
Loimaa Mon–Thu: 9am–noon and 1pm–3pm, Fridays by appointment

1 June–31 August: open Mon–Wed 9am–noon and 1pm–3pm.

Thu–Fri by appointment only
Paimio Thu: 9am–noon and 1pm–3.30pm Closed 2 July–27 July
Pargas Mon, Thu: 9am–noon and 1pm–4pm Closed 2 July–27 July
Salo Mon–Thu: 9am–noon and 1pm–4pm, Fridays by appointment 1 June–31 August: open Mon–Thu 10am–noon and 1pm–3.30pm. Fridays by appointment.
Somero Wed: 10am–noon and 1pm–3.30pm Closed 2 July–27 July
Lieto Open Tuesdays by appointment Closed 2 July–27 July
Turku Mon–Tue and Thu–Fri: 9am–4pm, Wednesdays by appointment 21 May–31 August: open Mon–Tue and Thu–Fri 9am–3.30pm, Wednesdays by appointment only
Skanssi Open Mon–Wed 11am-4pm and Thu noon–4pm, Fridays by appointment

21 May–31 August: open Mon–Wed 11am–4pm. Thu and Fri by appointment only.

 

Northern customer service unit

Location Regular opening hours Summer opening hours
Hyrynsalmi Open Thursdays by appointment Closed 25 June–3 August
Paltamo Mon: 10am–noon and 1pm–3pm Closed 25 June–3 August
Puolanka Wed: 10am–noon and 1pm–3pm Closed 25 June–3 August
Pello Tue and Thu: 10am–noon and 1pm–3pm Closed 16 July–27 July
Ylitornio Mon and Fri: 10am–noon and 1pm–3pm Closed 30 July–10 August
Tervola Open Mondays by appointment Closed 1 June–31 August
Kannus Wed and Fri: 10am–noon and 1pm–3pm Closed 16 July–27 July
Ii Open Tuesdays by appointment Closed 1 June–31 August
Kolari Mon and Wed: 10am–noon and 1pm–3pm 1 June–31 August: open Wed 10am–noon and 1pm–3pm
Muonio Wed and Fri: 10am–noon and 1pm–3pm 1 June–31 August: open Fri 10am–noon and 1pm–3pm
Pulkkila Fri: 10am–noon and 1pm–3pm Closed 6 July–27 July

Muhos

Mon, Wed: 10am–noon and 1pm–3pm, Fridays by appointment Closed 16 July–27 July
Vaala Tue: 10am–noon and 1pm–3pm, Thursdays by appointment Closed 2 July–27 July
Liminka Mon and Fri: 10am–noon and 1pm–3pm, Wednesdays by appointment Closed 16 July–27 July
Ruukki Open Thursdays by appointment Closed 2 July–27 July
Salla Mon and Fri: 10am–noon and 1pm–3pm Closed 23 July–3 August

 

Customer service unit for the Greater Helsinki Area

Location Regular opening hours Summer opening hours
Itäkeskus Mon–Fri: 9am–4pm 4 June–31 August: open Mon–Fri 10am–4pm
Kamppi Mon–Fri: 9am–4pm 4 June–31 August: open Mon–Fri 10am–4pm
Hakaniemi Mon–Fri: 9am–4pm 4 June–31 August: open Mon–Fri 10am–4pm
Malmi Mon–Thu: 9am–4pm, Fridays by appointment 4 June–1 August: open Mon–Thu 10am–4pm, Fridays by appointment only
Vuosaari Mon–Fri: 9am–4pm 4 June–21 June and 6 August–31 August: open Mon–Fri 10am–4pm. 25 June–3 August: open by appointment only
Käpylä Open by appointment Closed 25 June–3 August
Central Espoo Open by appointment Closed 25 June–3 August
Leppävaara Mon–Fri: 9am–4pm 4 June–31 August: open Mon–Fri 10am–4pm
Matinkylä Mon–Fri: 9am–4pm 4 June–31 August: open Mon–Fri 10am–4pm
Tikkurila Mon–Fri: 9am–4pm 4 June–31 August: open Mon–Fri 10am–4pm
Myyrmäki Mon–Fri: 9am–4pm 4 June–31 August: open Mon–Fri 10am–4pm
Hakunila Open by appointment Closed 25 June–31 August