Changes to Kela’s services in Tampere
Kela’s customer service point in Tampere (at Aleksis Kiven katu 18) will stop using numbered tickets in customer service starting 11 June 2018. Customers can instead conduct their business with Kela by making an appointment or contacting one of the customer service advisers standing by in the reception area.
The opening hours of the Tampere service point will remain unchanged. It is open between 9 am and 4 pm from Monday to Friday.
Customer service by appointment
By scheduling an appointment, customers make it possible for Kela’s customer service adviser to look at their situation in advance. Scheduling an appointment is a particularly good idea for customers whose circumstances have changed and who need help claiming benefits. To make an appointment, customers can go to www.kela.fi/appointments or call Kela’s customer service. With a scheduled appointment, customer service is available at the agreed time, with no queuing involved.
It is also possible to make an appointment for phone service, which means that Kela’s customer service adviser will call the customer at the agreed time. Customer service is available by phone from Monday to Friday. In a phone appointment, customers can conduct their benefit-related business and learn for example how to use the e-service.
Customer service advisers help customers find the best way to access services
Customer service advisers are standing by in the customer service space and can help customers claim benefits and access the e-service. They can guide customers towards the type of customer service that best meets their requirements. For example, customers can use e-services, make an appointment, or drop off a supporting document or claim. Also in the customer service area are public computers that customers can use for example to fill in a claim or make an appointment.