Disruption in Kela’s phone service More information
Kela’s customer service point in Turku will be open 10:30 to 16:00 on 14 February
Due to a staff training event, Kela’s customer service point in Turku (at Eerikinkatu 26) will be open from 10:30 to 16:00 on Wednesday, 14 February.
You can check the opening hours for all Kela’s customer service locations at www.kela.fi/web/en/customer-service-locator.
To look up Kela’s customer service telephone numbers, go to www.kela.fi/phone-numbers.
Answers to many of your questions on the internet
You can easily and speedily find the answers to many of your questions on Kela’s website.
Via Kela’s online customer service (www.kela.fi/asiointi) you can apply for almost all benefits and check for instance how the processing of your application progresses. To log in to the online customer service, use your online banking codes or a mobile ID.
In the online customer service you can
- apply for Kela benefits
- report changes in your circumstances and stop the payment of benefits
- make changes to your bank account information
- check if your application has been decided, how much you will be paid, and what the payment dates are
- send messages concerning benefit matters.