A woman is talking on the telephone

Did you know...

You can call our automated phone service to find out the payment dates of many benefits.

Phone services

Automated phone service

Automated phone service tells you when is the next payment date for Child Benefit, child care benefits, pensions, disability allowances, housing benefits, Study Grant and Conscript's Allowance. The numbers are

020 634 0210 (in Finnish)
020 634 0220 (in Swedish)

The service is open around the clock every day.

Customer service numbers

Kela has nationwide customer service numbers for different benefits. The service is open Monday through Friday 8 am to 6 pm.

Exceptional opening hours
New Year's Eve and Maundy Thursday from 8 am to 1 pmEves of religious holidays from 8 am to 4 pm

Customer service numbers  
Conscripts
Conscript's allowance
and other assistance for conscripts		 020 692 220

Death of a family member
Survivors´s pension, spouse´s pension, orphan´s pension

 020 692 228
Disability
Disability allowance, care allowance for pensioners		 020 692 231
Families with children
Parental allowance, child benefit, child maintenance allowance and other benefits for families with children		 020 692 226
Housing benefits
General housing allowance		 020 692 221
Kela card, European Health Insurance Card
To place an order for a personal Kela Card or European Health Insurance Card		 020 692 223
Moving to or from Finland
Social security when moving to or from Finland
(See also Office for international Affairs)		 020 692 227
Pensioners
National pensions, earnings related pensions, housing allowance for pensioners		 020 692 222
Rehabilitation
Rehabilitation services and courses, rehabilitation allowance		 020 692 225
Sickness
Reimbursement of medical and pharmaceutical expenses, sickness allowance		 020 692 224
Students
Study grant, housing supplement, government guarantee for student loans, school transport subsidy
(See also Centre for Student Financial Aid)		 020 692 229
Unemployment
Labour market subsidy, basic unemployment allowance, training subsidy		 020 692 230

Call charges

Charges for calling Kela's customer service:

  • calls from a landline phone: standard local network rate
  • calls from a mobile phone: standard mobile rate
  • calls from outside Finland: international rate as applicable

The actual cost depends on your operator. Kela pays the extra charge for calls to an 020 number. If you have a phone plan, you should check with the operator whether your plan covers calls to 020 numbers.

Calling from overseas/International callsIf calling from outside Finland, first dial +358 followed by the telephone number of your choice without the first zero. E.g., Pensioners, +358 20 692 222.

Please be aware that the numbers below operate primarily in the Swedish language. Therefore, the customer service person answering your call will initiate the conversation in Swedish. If all customer service lines are busy, the recorded message played to you will also be in Swedish.

Calls from Kela

Any telephone calls from Kela to you show up as originating from an unknown number.

Please note that we record telephone calls to and from our call centre in order to document the transaction and to improve the quality of our service.

Updated 01/14/13