Feedback and suggestions welcome

Please tell us what we are doing well and how we can improve. You can use the feedback form to tell us what you think of Kela and the services we offer. We are also interested in any suggestions for improvement you may have.

Feedback form

You can use the feedback form to make general comments on Kela and the services we offer.

Send us feedback

Please note that this form is used for feedback only. For personal matters, use our online customer service, which allows you transmit personal information safely and securely. To enter the service, click the 'Sign in to eServices' button at the top right of this page.

We have received a lot of feedback about the queues in the customer service and problems with the service for callback requests. We work very hard to solve the problems.

However, you cannot speed up the processing of your personal benefit matters by sending us feedback about the problems.

Unfortunately we cannot currently reply to all customer feedback.

We regret the situation.

To report errors and technical problems on our website, please contact our technical customer support.

More information

Last modified 08/02/2017
Updated 22/10/2012