Interruption in e-services on 26 September 2021 between 00:00 and 11:00, affecting the following identification method: OP More information
Interruption in e-services between 22:00 and 06:00, 23−24 September 2021, affecting the following identification method: Mobile ID More information
No appointment confirmation, change or cancellation messages will go out to customers between 05:00 and 20:00 on 25 September 2021 More information
Interruption in online customer service 25 September 05:00-20:00 More information
Kela's organisation consists of six units: Management, Advisory Staff Unit, Nationwide Customer Service, Local Customer Service, Operational Development, ICT Services and Shared Services.
020 634 11
When calling from abroad +358 20 634 11
Email addresses of Kela's staff: firstname.lastname@example.org
Nordenskiöldinkatu 12, 00250 Helsinki
P.O. BOX 450, 00056 KELA
Höyläämötie 1 a B, 00380 Helsinki
P.O. BOX 80, 00056 KELA
P.O. BOX 40, 40056 KELA
Contact details for Kela offices can also be found in local telephone directories.
Contact information for Kela’s Registry from 2 January 2018
Telephone: +358 20 634 7710, Monday to Friday between 08:15 and 16:00
Mailing address: The Social Insurance Institution of Finland (Kela), Registry - Kirjaamo, PO Box 450, FI-00056 Kela
Administrative matters that require Kela’s attention should be sent to Kela's Registry. Documentation pertaining to such administrative matters includes requests for statements and reports, complaints, claims for damages, and requests for information.
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Read the instructions How to send encrypted e-mail to Kela (PDF).