Kela's organisation consists of six units: Management, Advisory Staff Unit, Nationwide Customer Service, Local Customer Service, Operational Development, ICT Services and Shared Services.

020 634 11
When calling from abroad +358 20 634 11

Email addresses
Email addresses of Kela's staff:

Main office
Visiting address
Nordenskiöldinkatu 12, 00250 Helsinki
Postal address
P.O. BOX 450, 00056 KELA

Pitäjänmäki office
Visiting address
Höyläämötie 1 a B, 00380 Helsinki
Postal address
P.O. BOX 80, 00056 KELA

Jyväskylä office
Postal address
P.O. BOX 40, 40056 KELA

Contact details for Kela offices can also be found in local telephone directories.

Contact information for Kela’s Registry from 2 January 2018
Telephone: +358 20 634 7710, Monday to Friday between 08:15 and 16:00
Mailing address: The Social Insurance Institution of Finland (Kela), Registry - Kirjaamo, PO Box 450, FI-00056 Kela
Email: kirjaamo(a)

Administrative matters that require Kela’s attention should be sent to Kela's Registry. Documentation pertaining to such administrative matters includes requests for statements and reports, complaints, claims for damages, and requests for information. 

If your message contains confidential information, we recommend that you use a secure connection.

Read more