Families, students, unemployed and housing 020 634 2550

  • military or civilian service
  • families with children
  • housing
  • social assistance
  • students
  • temporary financial assistance due to an epidemic outbreak
  • unemployed

Health and pensions 020 634 2650

  • death of a family member
  • disability
  • European Health Insurance Card
  • Kela card
  • pensioners
  • rehabilitation
  • sickness

International situations 020 634 0200

  • open weekdays 10−15
  • social security when moving to or from Finland
  • other international situations
  • If your matter concerns housing benefits, housing allowance for pensioners, social assistance, financial aid for students or child maintenance allowance, call the other service numbers.

Overpayment Recovery Centre 020 634 4940

  • open weekdays 9 - 16

If you don't know which service number to call, choose a number that best corresponds your situation. If needed, we will forward you to the right number.

Exceptions to opening hours 

Our phone service is closed during weekends and holidays. 

We are open from 9am to 1pm on

  • Easter Thursday April 1, 2021
  • New Year´s Eve December 31, 2021.

During the summer our phone service is open as usual from Monday to Thursday 9am to 4pm.
On Midsummer's Eve the phone service is closed.

Calling rates

Calls to Kela’s phone service, including the wait times, are subject to charges.

Depending on your phone plan, the following rates apply:

  • local network rate, when calling from a fixed line
  • mobile network rate, when calling from a mobile phone
  • international rate as applicable.

If calling from outside Finland, first dial +358 followed by the telephone number of your choice without the first zero. E.g., Health and pensions, +358 20 634 2650.

If you have a phone plan with limited talk, ask your operator if calls beginning with 020 are included.

Book an appointment

You can also book a phone appointment. Book an appointment especially if your situation is complicated, your situation has changed, you need a lot of advice or you need help in using our online services.

Phone calls from Kela

Phone calls from Kela typically come from one of two numbers. That way you can tell that an incoming call is from Kela. The two main numbers used by Kela are 020 692 219 and 020 634 1611.

Call Kela in other languages

If necessary, you can also handle your matters with the help of an interpreter.