The postal strike will not cause delays in the payment of Kela benefits provided that Kela has completed the application review process and has received all necessary documents. If the benefit application or supporting documents have not yet arrived at Kela, it may take longer to process the application and therefore the payment of benefits may be delayed.
Clients are recommended to use Kela’s e-services to send applications and supporting documents. While signed into the e-services, clients should also check that they have provided a phone number where they can be reached. Kela will call clients as needed during the strike. Clients can also opt to send and receive messages via the e-service.
Applications and supporting documents can be submitted to Kela’s customer service points and to joint service points that offer multiple government services at the same location. They will be reviewed as soon as possible.
The quickest way to apply for benefits and to submit supporting documents is to use the e-services. Many of Kela’s customer service points and the government’s joint service points have public-access computers that clients may use free of charge. Some means of identification, for example online banking credentials or a mobile ID, is required.
Orders for both cards are accepted, but the cards will not be delivered until the strike has ended. The Kela card is not needed to buy medicines from a pharmacy. The necessary information is transmitted electronically from Kela to the pharmacy.
Clients who need a Kela card for example to get a reimbursement for medication or travel costs can visit a Kela customer service point to get a replacement temporary certificate. Kela’s customer service points can also provide temporary certificates that can be used instead of the European Health Insurance Card.
The parent or any other person with custody of a minor child cannot use their own credentials to sign in to the e-services. A minor with online banking credentials or mobile ID of his or her own can use the e-services for Kela-related matters.
The parent or other person with custody can handle all matters concerning the minor by phone. If there is a long wait time for service, it is possible to make a scheduled appointment.