Changes to Kela’s phone numbers in Finnish and Swedish as of 21 January 2020

In January, Kela’s phone numbers in Finnish and Swedish will change. The change concerns the phone services for individual customers. The phone service numbers in English will remain the same.

Phone service in English for individual customers, open weekdays 9 am to 4 pm

Families, students, unemployed and housing 020 634 2550

Call this number if your matter concerns

  • military or civil service
  • families with children
  • housing
  • social assistance
  • students
  • unemployed

Health and pensions 020 634 2650

Call this number if your matter concerns

  • the death of a family member
  • disability
  • the European Health Insurance Card
  • the Kela card
  • pensions
  • rehabilitation
  • sickness

International situations 020 634 0200, open weekdays 10 am to 3 pm

Call this number if your matter concerns

  • social security when moving to or from Finland
  • other international situations

New phone service numbers

Phone service in Northern Sami

  • Tuesdays and Thursdays from 9am to 11am
  • 020 634 0402

If all phone lines are busy, customers can make a phone appointment. For personal service, it is also possible to visit one of Kela’s customer service points or a municipal or governmental joint service point. 

The new service numbers will be published on the Kela.fi website on 21 January 2020. Should a customer call an old service number by mistake, he or she will be instructed to call the new number.

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