Overpayment Recovery Centre

Kela's Overpayment Recovery Centre performs the following customer service functions:

  • recovery of benefits
  • collection of child support debt
  • collection of student loan debt repaid under the government loan guarantee
  • collection of healthcare fee for higher education students

The Overpayment Recovery Centre also handles applications for exemption from child support debt and government-guaranteed student loan debt.

The Overpayment Recovery Centre should be your point of contact if you are responding to a letter that the Centre has sent to you, if you wish to discuss a repayment plan, or if you have questions about benefit recovery and debt collection.

Telephone assistance

Monday to Friday 9:00 to 16:00  020 634 4940 (individual customers)

Monday to Friday 9:00 to 16:00  020 634 4942 (partner organisations)

E-service

You can use Kela’s e-service (available in Finnish and Swedish only) to check the amount that is being recovered, the due date and the payment details.

You can also use e-service if you wish to send a message concerning recovery or debt collection, a proposal for a repayment plan or other documents to the Overpayment Recovery Centre. Once your message has been processed, the Centre will reply to you through e-service.

Read more about how to handle recovery matters in Kela's e-service.

Mail and fax

Postal address: Kela, Perintäkeskus, PL 31, 00056 KELA.

Fax +358 (0)20 634 1599

E-mail

Only customers living outside Finland and partner organisations of the Overpayment Recovery Centre have the option of contacting the Centre via email.

Additional information