Important dates around Easter for Kela customers

Due to Easter, the dates for filing unemployment status reports and the benefit payment days are earlier than usual. Customers whose application and other required documents arrive at Kela by 19 March 2021 will have their social assistance payment deposited into their account before Easter. On 1 April 2021, regular customer service will be available until 13:00, with urgent services for social assistance clients staying open until 16:00.

Report your days of unemployment in time

Due to Easter, the dates for filing unemployment status reports and the benefit payment days are earlier than usual. Information about the exceptions is also available in the e-service and on the form for the unemployment status report.

When the period for the unemployment status report ends on 30 or 31 March 2021

  • the report can be submitted on 30 March 2021
  • the payments are deposited into the account on 1 April 2021 at the earliest.

When the period for the unemployment status report ends on 1 April 2021

  • the report can be submitted on 31 March 2021
  • the payments are deposited into the account on 6 April 2021 at the earliest.

When the period for the unemployment status report ends between 2 April 2021 and 4 April 2021

  • the report can be submitted on 1 April 2021
  • the payments are deposited into the account on 7 April 2021 at the earliest.

It is a good idea to file the unemployment status report in the e-service already on the morning of the date of filing the report, so that the report can be processed as soon as possible.

Apply for social assistance well in advance

The last payment date for social assistance before Easter is Thursday, 1 April 2021. Customers whose application and other required documents arrive at Kela by 19 March 2021 will have their social assistance payment deposited into their account by that date.

If a customer is in urgent need of social assistance, the customer should call the customer service number 020 692 227 or contact a Kela customer service point. This could be, for example, because the customer has an urgent need for a voucher to buy food or medicines.

For persons with an urgent need of social assistance, Kela will operate a helpline and keep a presence at selected customer service points until 16:00 on 1 April 2021. If the customer has urgent need of social assistance outside Kela’s office hours, the municipality can after due consideration award preventive social assistance. Customers whose situation becomes critical during the Easter holiday may contact the emergency social services helpline of their local municipal authority.

Opening hours for customer service over Easter

On Maundy Thursday (1 April 2021), the telephone service is open 9:00-13:00, but if you are in urgent need of social assistance you can call the Finnish-language customer service number 020 692 207 for social assistance until 16:00.

Service points open on Thursdays will have changes to their opening hours on Maundy Thursday (1 April 2021). The service points open on Thursdays will close at 13:00, but the following service points will provide service to social assistance clients with urgent needs until 16:00:

  • Espoo / Leppävaara
  • Helsinki / Kamppi
  • Hämeenlinna
  • Järvenpää
  • Jyväskylä
  • Kajaani
  • Kokkola
  • Kotka
  • Kouvola
  • Kuopio
  • Lahti
  • Lappeenranta
  • Lohja
  • Oulu
  • Pori
  • Porvoo
  • Raisio
  • Rauma
  • Rovaniemi
  • Salo
  • Seinäjoki
  • Tampere
  • Turku
  • Vaasa
  • Vantaa / Tikkurila

For the addresses of the service points, see the customer service locator.

Kela’s Sámi-language phone services will be closed on Maundy Thursday, 1 April 2021. Customers who speak Sámi are welcome to send a contact request by email to saame@kela.fi.

Kela’s service points and phone service will be closed on the following days:

  • Good Friday, 2 April 2021
  • Easter Saturday, 3 April 2021
  • Easter Sunday, 4 April 2021
  • Easter Monday, 5 April 2021.

We wish our customers a happy Easter weekend!

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