Our strategy

Picture, straegy 2022

Our strategy is comprised of three overlapping objectives:

  • The customer experience is based on trust
  • Using information to boost effectiveness
  • A safety net for everyday life

Our vision highlights the importance of the work we do:

There when you need us. Creating wellbeing through knowledge, support and cooperation.

Our Strategic Objectives

The customer experience is based on trust

Our goal is to provide an excellent customer experience.
Our customers receive the appropriate benefits and services promptly, easily and reliably – through their preferred means of communication.

We trust the customer and provide support where necessary.

Using information to boost effectiveness

Our service development is grounded in an understanding of customer needs.
Our goal is extensive information mobility for the benefit of our customers. We improve the customer experience through innovative information use.

We provide reliable and up-to-date information in support of social development and decision-making.

A safety net for everyday life

We provide a safety net for everyday life and support in changing circumstances. This is the foundation for meaningful work with our staff and our partners.

Our services operate securely in all situations, every day.

Presentation of Kela’s strategy

They are described in the presentation of our strategy.

Kela’s strategy (PDF)