With you throughout life – Supporting you through times of change
Kela, the Social Insurance Institution of Finland, provides social security coverage for Finnish residents and many Finns living abroad through the different stages of their lives. Among the social security benefits offered by Kela are family benefits, health insurance, rehabilitation, basic unemployment security, basic social assistance, housing benefits, financial aid for students, disability benefits and basic pensions.
Kela is committed to providing excellent customer service. Every year, our customers make approximately 2 million visits to our customer service locations and contact us 1.6 million times by phone. We also offer customer service through social media.
Customer volumes in 2021
- The processing and determination of benefit claims has been decentralised to the insurance districts. Some decisions are taken in dedicated units or centres.
- Kela operates under the supervision of Parliament. The administration and operations of Kela are supervised by 12 Trustees appointed by Parliament and 8 auditors chosen by the Trustees. Kela’s operations are governed and developed by the Board of Directors, which has 10 members.