Contact number for questions related to the basic income will be closed 1 February 2019

Kela will close the contact number for participants in the basic income experiment on 1 February 2019. The participants are invited to contact Kela at the regular customer service numbers, which respond to questions about specific benefits and circumstances.

The contact number for basic income clients is being closed because the number of incoming calls has declined significantly in January. The basic income experiment ended on 31 December 2018.

For Kela’s customer service numbers, see Customer service is available by phone from 9am to 4pm Monday to Friday.

Customers can also schedule an appointment for an office visit or for phone service. By scheduling an appointment in advance, customers can have their situation looked at in more detail and can get advice on how to claim benefits.

The two-year basic income experiment was conducted in 2017‒ 2018. In the experiment, 2,000 randomly selected unemployed persons were paid a monthly basic income of 560 euros regardless of any other income they may have had or whether they were actively looking for work.

Kela’s website contains information on the steps that customers should take after the end of the experiment.

Additional information for customers