New postal address for administrative mail to Kela

Kela, the Social Insurance Institution of Finland, is centralising its management of administrative documents. The centralised Registry will open on 2 January 2018.

The new centralised Registry will support Kela’s processing of administrative documents.

– A centralised registry will make dealing with administrative documents more straightforward. The Registry will help us process administrative affairs as promptly as possible, says Coordinator Piia Kaikkonen.

– Also administrative affairs are nowadays processed electronically at Kela. The Registry will register administrative documents in Kela's data and information systems. Kela may receive the documents electronically or via mail, from cooperation partners or individual customers.

Administrative matters that require Kela’s attention should be sent to Kela's Registry. Documentation pertaining to such administrative matters includes requests for statements and reports, administrative decisions, expert opinions, calls for nominations, requests for registry information, requests for log data, documents and correspondence pertaining to official cooperation, complaints, claims for damages, and requests for information.

Contact information for Kela’s Registry from 2 January 2018

Telephone: +358 20 634 7710, Monday to Friday between 08:15 and 16:00

Mailing address: The Social Insurance Institution of Finland (Kela), Registry - Kirjaamo, PO Box 450, FI-00056 Kela 

Email: kirjaamo(a)

If your message contains confidential information, we recommend that you use a secure connection.

Benefits for individual customers will be processed as before

Kela will process benefits for individual customers as before. Customers can securely claim benefits online via Kela's online customer service ( (in Finnish) or ( (in Swedish).

Kela’s mailing addresses can be found at



Additional information for customers