Customer service is at the core of what we do

Is working in customer service something you find inspiring and suited to your skills and interests? As a customer service specialist, you get to interact with people of all ages and backgrounds, and can help them find solutions that are right for their personal situations.

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If you enjoy working independently but also thrive as part of a team, can look beyond the details to see the big picture, and are comfortable in social interactions, working as a customer service specialist could be right for you.

As a customer service specialist, you provide customer service and offer guidance and advice to customers on any manner of Kela-related issues. You get to use your interaction, communication and IT skills.

We deliver customer services across a wide variety of different channels

As a customer service specialist, you get to work together with a variety of different partners and stakeholders. Customer service work at Kela is varied, so it offers many opportunities to grow professionally and to acquire specialist knowledge about the services available from Kela.

We serve our customers professionally, equally and responsibly.

We deliver customer service on several different channels, taking into account the needs of different groups of customers. Our customers can reach us at our own offices, at multi-agency service points, through videoconferencing and on social media.

The fact that we operate on several different channels makes for more varied job descriptions and creates opportunities for our customer service specialists to grow professionally.

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