Interruption in e-services on 19 September 2021 between 05:00 and 13:00, affecting the following identification methods: Aktia, Handelsbanken, Oma Säästöpankki, POP Pankki and Säästöpankki More information
E-mail communications with customers living outside Finland
Clients who live outside Finland can contact the Overpayment Recovery Centre via email if they do not have a Finnish online bank user ID or mobile certificate and are therefore unable to access Kela's online customer service system.
If you have a question concerning
- the collection of child support debt from abroad or the recovery of benefits under EU regulation no. 883/2004, please send email to: ulkomaanperinta at kela.fi
- the recovery of benefits or the collection of government guaranteed student loan debt, please send email to: ulkomaanperinta at kela.fi
To send email to Kela over a secure connection, always use this link.
Enter your email address in the Sender (Lähettäjä) field. You will receive a message which contains a link you can use to send email to Kela over a secure connection. The link is active for 10 days. To send email over a secure connection, you will also need one of the email addresses on this page.
Instructions for sending email over a secure connection can be found here (PDF).