Emergency call in Finnish Sign Language

You can now make an emergency call in Finnish Sign Language.  

In case of emergency, use the 112 Suomi application to make a video call to a sign language interpreter from the Interpreter Service for the Disabled. The interpreter makes a voice call to an emergency response centre operator, who will then process the emergency call with the help of the interpreter. 

To get access to the service, download the 112 Suomi application to your phone. The service is available from Monday to Friday from 08:00 to 16:00.

How to make an emergency call in sign language

  1. Only use the service in the event of an emergency, such as a situation that puts a person’s life and health at risk. 
  2. Open the 112 Suomi application and select Services – Urgent emergency – Emergency call in sign language.
  3. To make a video call to an interpreter, select Go to the remote interpreting service. 
  4. The interpreter makes a voice call to the Emergency Response Centre and interprets your emergency call to the operator.
  5. Answer the questions of the Emergency Response Centre operator.

Anyone who uses Finnish Sign Language to communicate can make an emergency call in sign language. You do not have to be a customer of Kela’s Interpreter Service for the Disabled to make an emergency call.

When reporting an emergency in the application, the caller’s location can be determined based on the caller’s phone number.

You can also report an emergency on a computer or other device at 112.fi or kela.fi. In case of emergency, contact Kela’s remote interpreting service and state that there is an emergency. The interpreter will then make a voice call to the Emergency Response Centre and interpret what you reported. 

Persons who are unable to produce speech can also report emergencies by sending an emergency text message. Read more about the emergency text message (112.fi, in Finnish).

Open on weekdays from 08:00 to 16:00

The sign language emergency call service is part of a pilot project that aims to find out how well the 112 Suomi application and Kela’s remote service are suited to emergencies and the activities of public authorities. The purpose of the pilot project is to promote equal treatment in government services. 

The pilot project lasts one year from 15 June 2021 to 15 June 2022. During that period, the service is available from Monday to Friday from 08:00 to 16:00.

The Interpreter Service for the Disabled is provided by Kela, the Social Insurance Institution of Finland. The 112 Suomi application is provided by the Emergency Response Centre Agency.

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