The work of benefit administrators is important and customer oriented. They review and issue decisions on claims for benefit submitted by customers. They are in active contact with customers and partner organisations both by phone and in writing.
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The work that benefit administrators do has an impact on our customers’ lives, on their economic security, and on the benefits and services available to them. We work together with different government agencies and other partners to meet our customers’ needs on as broad a front as possible.
Versatility is key to job satisfaction
A good benefit administrator is able to grasp larger wholes and apply their expertise broadly to each customer’s situation. They are ready to meet customers with different issues and backgrounds and seek to resolve all issues in one sitting.