Interruption in online customer service 11 December 06:00-20:00 More information
How to book a taxi
If you have the right to use a taxi and get reimbursed by Kela, call the regional dispatch number to book a taxi. That way you will get reimbursed straight away and will only pay up to the amount of the appropriate copayment. Please be aware that if you book a taxi in some other way, Kela will not reimburse you for the trip. As an exception, if you are in the Åland Islands, contact the operator directly to book a taxi.
- Call to book a taxi by 2 pm the previous day. You should call the regional number also if you need a taxi unexpectedly or forgot to book a taxi on the preceding day. You can book the trips that you know you will make in the next 14 days all at the same time.
- The dispatcher will tell you when the taxi will pick you up. Please note that there may be other passengers sharing the ride with you, which may affect how long the trip takes. Learn more about ride sharing.
- If the taxi does not arrive at the agreed time, call the regional dispatch centre again.
- If the details of your trip change or you wish to cancel a transportation request, call the regional dispatch centre immediately.
- Remember to present your Kela card to the driver before the trip.
If you have a certificate issued for the long-term use of a taxi, you can also book a taxi by visiting the service provider’s website. More information is available from the service providers listed below.
What to do if the taxi you have booked does not arrive and you have to travel by some other means
The dispatch centre is responsible for making sure that all customers in the region get a taxi in the way they have booked.
If the dispatch centre cannot arrange taxi travel that has been agreed on beforehand and you have to use some other means of transport, please contact the dispatch centre. The dispatch centre compensates you for any necessary costs incurred for the use of some other means of transport in full.
Customers with the right to a familiar taxi driver
If your driver will no longer accept Kela-reimbursed rides after 1 January 2022, contact your regional dispatch centre to find out how to have a familiar taxi driver.
Customers with the right to a familiar taxi driver
If your driver will no longer accept Kela-reimbursed rides after 1 July 2018, contact your regional dispatch centre to find out how to have a familiar driver.
Regional dispatch numbers
When you wish to book a taxi, you will be asked the following information:
- your reason for needing a taxi (health status or challenging travel arrangements)
- your name and personal identity code
- your pick-up address
- your destination (e.g. hospital)
- latest possible time of arrival at the place of treatment
- any assistive devices you use and whether you need to stop at a pharmacy
- any person accompanying you
- the phone number where you can be reached.
Calls to your regional dispatch number are free of charge.
If you don’t know which region your municipality belongs to, please refer to the list of municipalities (PDF, in Finnish).
Book the taxi via the numbers mentioned in the following, if you travel by taxi before or on 31 December 2021. Trips by taxi to be made on or after 1 January 2022 must be booked via the new numbers. The new numbers will be taken into use starting 20 December 2021. Check the new numbers.
If you don't know which region your municipality belongs to, please refer to the list of municipalities (PDF, Finnish).
| Region | Dispatch number | Service provider |
|---|---|---|
| Etelä-Karjala | 0800 50 123 | Taksi Saimaa Oy |
| Etelä-Pohjanmaa | 0800 99 090 | Seinäjoen Keskustaksi Oy |
| Etelä-Savo | 0800 302 245 | Pro-Keskus Oy |
| Kainuu | 0800 93 153 | Kainuun Taksivälitys Oy |
| Kanta-Häme | 0800 98 821 |
Taksi Helsinki Oy |
| Keski-Pohjanmaa and Pohjois-Pohjanmaa | 0800 93 150 (Finnish), 0800 93 151 (Swedish) |
Pohjois-Suomen Taksi Oy |
| Keski-Suomi | 0800 30 22 59 | Pro-Keskus Oy |
| Kymenlaakso | 0800 30 2333 | Kymenlaakson Taksi Oy |
| Lappi | 0800 30 2240 | Pro-Keskus Oy
Menevä Oy |
| Pirkanmaa | 0800 98 811 | Tampereen Aluetaksi Oy |
| Pohjanmaa | 0800 99 000 | Vaasan Ulataksi Oy |
| Pohjois-Karjala | 0800 30 2255 | Pro-Keskus Oy |
| Pohjois-Savo | 0800 30 2250 | Pro-Keskus Oy |
| Päijät-Häme | 0800 9 4220 | Taksi-Päijänne Oy |
| Satakunta | 0800 12 0001 | Lounais-Suomen Taxidata Oy |
| Uusimaa | 0800 96 130 (Finnish), 0800 96 140 (Swedish) |
Menevä Oy |
| Varsinais-Suomi | 0800 13 0001 (Finnish), 0800 13 0002 (Swedish) |
Lounais-Suomen Taxidata Oy |
Calls to the dispatch centre are recorded for quality assurance. Kela may sometimes check a transport request afterwards. The information you provide over the phone will not be used for any other purpose than as required to arrange the trip and process the reimbursement. The data controller within the meaning of the EU General Data Protection Regulation is Kela.
Customers with a hearing or speech impairment
Customers with a hearing or speech impairment can book a taxi by sending a text message.
Customer feedback and questions
If you wish to give feedback or if you have questions about your trip, contact your regional dispatch centre.