Introduction to the use of the interpreter service

When you have been granted the right to interpreter service, you can receive introduction to and guidance on the use of the service.

The introduction includes for instance the following topics:

  • what interpreter service is
  • what the role and responsibilities of the interpreter are
  • how to book an interpreter
  • number of hours of interpreter service
  • customer data.

The introduction is intended for new customers. You can also receive introduction even if you have already used the service. You can also say that you do not want any introduction.

How the introduction proceeds

All new customers are offered introduction. The Centre for Interpreting Services for the Disabled contacts you to agree on the time and place for the introduction. The introduction is given by a suitable interpreter chosen by the Centre for Interpreting Services for the Disabled. You will receive a written confirmation on the introduction.

For instance a close relative, your contact person, your assistant or your speech therapist can also participate in the introduction.

If there is no time to cover all the topics, a new introduction session will be arranged. You can keep the introduction material.

If you have already used the interpreter service but you feel you need guidance, you can contact the Centre for Interpreting Services for the Disabled to ask for introduction.

After the introduction

After the introduction we will for three months monitor your use of the interpreter service and whether the introduction was successful.

If you have not used the interpreter service, we will contact you to arrange further introduction, if necessary.

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