Changes to Kela’s services in Helsinki

The Vuosaari and Malmi offices will see changes in customer service starting January 2018.

Starting 8 January 2018, the Kela office in Vuosaari will be open between 9:00 and 16:00 Monday to Friday. Incoming customers are met by a customer service advisor who will direct them to the best way to get service.

Customers can

  • access online services
  • contact telephone assistance
  • book an appointment for an office visit or for phone service.
  • visit a service point
  • drop off an application or supporting document.

It is also possible to schedule an appointment with the Vuosaari office. Scheduling an appointment is a particularly good idea for customers whose circumstances have changed and who need help claiming benefits. With a scheduled appointment, Kela’s customer service specialists can look at each customer’s situation in advance. To find out more about appointments and to book one, go to

Starting 12 January 2018, Kela’s office in Malmi will stay open between 9:00 and 16:00 Monday to Thursday. On Fridays, customer service will be available by appointment only.

Additional information for customers: