Scammer impersonating a Kela staff member seeking personal information

There has been an incident where a person received a call purposedly from Kela but from a number not used by Kela. This is a scam seeking personal information. Phone calls from Kela to individual customers typically come from one of two numbers: 020 692 219 or 020 634 1611.

Kela has learned of an incident where a person received a call from someone impersonating a Kela staff member. The caller claimed that they needed access to the call recipient's bank account details. The call came from a number which is not used by Kela.

Phone calls from Kela to individual customers typically come from one of two numbers: 020 692 219 or 020 634 1611. Customers with pending benefit-related matters should store these numbers on their phone. Calls in Swedish or English will usually also come from one of these numbers.

Kela staff members will never ask for a customer’s user ID, password or other log-in credentials.

If you get a call from a person impersonating a Kela staff member, do as follows:

  • End the call and do not reveal any information about yourself to the caller
  • Notify the police
  • Notify your bank if you provided information to the caller that could enable them to access your bank account
  • Have a look at the guide at www.tietovuotoapu.fi/en.
     

Kela has filed a police report and is investigating the matter together with other authorities.

Learn more:

How to tell that an incoming call is from Kela