Small service points will be closed for the time being in order to help Kela’s phone service

The personnel at small service points will be reassigned to assist with the phone service, which is why some small service points will be closed for the time being. Customers are advised to take care of Kela matters online or by phone.

Kela is taking steps to limit the spread of the coronavirus among its customers and personnel. Some small service points will be closed for two weeks or until it is safe to reopen them.

Check online which service points have been closed.

The list will be updated as Kela’s customer service units make new decisions on closing service points.

Online, by mail or by phone

Customers are recommended to use Kela’s e-service to submit applications and supporting documents. In the e-service customers can also see if any supporting documents are missing or if the application must be supplemented in some other way.

Customers who do not use the e-service are advised to send applications and supporting documentation to Kela by mail. Application forms can be printed from Kela’s website.

Customers who cannot use the e-service or mail their application on a paper form can make a verbal application. They can call Kela’s customer service number and book an appointment.

Please avoid unnecessary calls

Customers are asked not to call Kela’s customer service phone numbers unless their matter is urgent or cannot be dealt with by the customer service personnel. The customer service personnel cannot, for instance, speed up the processing of applications or tell customers when they will receive a decision. Kela will contact any customers who are required to take additional action to complete their application or provide further information.

More advice and information online: Update on the corona virus situation. The web page will be updated as the situation develops.

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