Some mail to customers from Kela will arrive late


Kela is experiencing problems printing out customer letters. As a result, many letters dated within the current week will be posted late. The problems do not affect payments to customers’ accounts or pharmacy vouchers, which will go out normally. Customers can access Kela’s e-service or call customer service to check their benefit details.

Kela prints out about 70,000 letters daily. As of Friday morning, there was a backlog of about 250,000 letters.

The problems are being fixed and updated information will be available later today.

Additional information: