Cooperation in Finland

Kela cooperates at both the national and the local level with for instance many public authorities, organisations within the social and healthcare sector and research institutions.

In order to achieve good customer service Kela cooperates closely with for instance healthcare providers, social welfare offices, the TE Services and pharmacies. Some partner organisations generate data concerning the customers that is needed when providing customer service. Such organisations include the Population Register Centre, the Finnish Tax Administration and the Finnish Centre for Pensions.

Other key cooperation partners include Parliament, the Ministry of Social Affairs and Health, the National Institute for Health and Welfare as well as many public-sector organisations. Kela also cooperates with private companies and different corporations and organisations (e.g. labour unions).