Kela’s opening hours over Christmas and New Year

Kela’s customer service points and telephone service will be closed over Christmas and on New Year’s Day. Due to the Christmas holidays, the due dates for filing unemployment status reports and the benefit payment dates have been brought forward to an earlier date. Customers whose application and other required documents arrive at Kela by 10 December will have their social assistance payment deposited into their account before Christmas.

The first few weeks of the year are often very busy at Kela, so we therefore recommend that you handle any Kela matters that must be dealt with early in the new year in time.

Kela's telephone service is open weekdays 9:00-15:00. On New Year's Eve, the telephone service is open 9:00-13:00, but if you are in urgent need of social assistance you can call the Finnish-language customer service number for social assistance until 16:00.

There may be changes to the opening hours of Kela’s customer service points in the days between Christmas and New Year and after New Year. Most customer service points close on New Year's Eve at 13:00. Service points that are on call for urgent need of social assistance close at 16:00. Please check the opening hours at kela.fi.

Kela’s customer service points and telephone service will be closed on the following days:

  • Christmas Eve, 24 December
  • Christmas Day, 25 December
  • Boxing Day, 26 December
  • New Year’s Day, 1 January

Kela’s customer contact numbers offering assistance in Arabic, Somali and Russian will be closed between 21 December 2020 and 8 January 2021. Don’t hesitate to contact us on our Finnish, Swedish and English language numbers.  We can arrange an interpreter for you as needed. See www.kela.fi/call-kela for our customer service numbers.

Report days of unemployment in time

Due to the Christmas holidays, the due dates for filing unemployment status reports and the benefit payment dates have been brought forward to an earlier date. Information about the exceptions is also available in the e-service and on the form for the unemployment status report.

When the reporting period for the unemployment status report ends  

  • on 21 or 22 December 2020, the report can be submitted on 21 December 2020. The payments are deposited into the account on 23 December at the earliest.
  • on 23 December 2020, the report can be submitted on 22 December 2020. The payments are deposited into the account on 28 December at the earliest.
  • on 24 December 2020, the report can be submitted on 23 December 2020. The payments are deposited into the account on 29 December at the earliest.

We recommend that you file the unemployment status report in the e-service already on the morning of the date of filing the report, so that the report can be processed as soon as possible.

Urgent need of social assistance

The last payment date for social assistance before Christmas is 23 December. Customers whose application and other required documents arrive at Kela by 10 December will have their social assistance payment deposited into their account by 23 December.

If a customer is in urgent need of social assistance, the customer should call the customer service number 020 634 2550 or contact a Kela customer service point. This could be, for example, because the customer has an urgent need for a voucher to buy food or medicines.

If the customer has urgent need of social assistance outside Kela’s office hours, the municipality can after due consideration award preventive social assistance. Customers whose situation becomes critical during the Christmas holiday may contact the emergency social services helpline of their local municipal authority.

On New Year’s Eve the Finnish-language customer service number for social assistance 020 692 207 will be on call until 16:00. This service is intended for urgent situations only. The other customer service numbers will close at 13:00. Service points that are on call for urgent need of social assistance: 

  • Espoo / Leppävaara
  • Helsinki / Kamppi
  • Hämeenlinna
  • Järvenpää
  • Jyväskylä
  • Kajaani
  • Kirkkonummi
  • Kokkola
  • Kotka
  • Kouvola
  • Kuopio
  • Lahti
  • Lappeenranta
  • Lohja
  • Oulu
  • Pori
  • Porvoo
  • Raisio
  • Rauma
  • Rovaniemi
  • Salo
  • Seinäjoki
  • Tampere
  • Turun palvelupiste
  • Vaasa
  • Vantaa / Tikkurila. 

We wish our customers a Merry Christmas and a Happy New Year 2021!

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