Kela soon to offer telephone service in Somali

Starting 10 June, Somali-language customers will be able to call Kela for assistance with social benefits two days a week.

The new telephone service at 020 634 4905 is open Mondays and Fridays from 10:00 to 12:00 and from 13:00 to 15:00.

The aim is to make it easier and smoother for Somali speaking customers to handle their matters with Kela. The service is intended to promote integration and reduce the need for interpreter assistance.

As the language skills of the customers improve, they will be directed towards using Kela’s Finnish, Swedish or English language services. The customers will also be directed towards using Kela’s online services independently.

The service will be developed further based on customer feedback