The customer service point in Sodankylä moves to well-being centre Sopukka
On 1 September 2020, the customer service point in Sodankylä will move to well-being centre Sopukka at the address Karistamontie 4.
Starting Friday 4 September, Kela will provide services at the new address on Monday and Friday 10am to noon and 1pm to 3pm. In addition, scheduled appointments are available.
Well-being centre Sopukka in Sodankylä opened in January. In addition to Kela, the municipality’s social and healthcare services as well as for instance the laboratory services of Nordlab are located in Sopukka.
– Moving into common premises enables tighter cooperation and service development with our cooperation partners. This will benefit especially persons who need help with conducting their business, says Outi Törmänen, Head of the Customer Service Section in Northern Lapland.
Kela recommends customers to conduct their business either online or by phone
Following the coronavirus outbreak, the number of visits to Kela’s customer service points decreased considerably in Northern Finland. In July and August the number of visits increased slightly, but, according to statistics, most customers have continued to contact Kela by phone.
– Here in the north, where distances are long, it is important that people can contact Kela by phone. We are pleased that people find that our telephone service works. When you contact Kela online or by phone, you also minimise the risk of infection, says Anne Penttilä, Director of the Northern Customer Service Unit.
Customers can conduct most of their Kela-related business by phone. Via the telephone service you can ask for advice, claim benefits and get assistance with our online services. Customer service is available by phone every working day 9:00–15:00. For our customer service numbers, see www.kela.fi/phone-numbers.
Customers can also book appointments for telephone service or for a visit to a customer service point, in which case Kela’s customer service advisor checks the customer’s situation beforehand and helps the customer with his or her benefit matters on the phone or at the service point. Customers can also themselves book appointments for telephone service at www.kela.fi/appointments or by calling Kela’s customer service. When Kela’s customer service advisor calls a customer who has booked an appointment or left a callback request, the call is completely free of charge for the customer. When needed, Kela’s customer service advisor can schedule an appointment for a visit to Kela’s customer service point
Answers to many questions are available on Kela’s website, and most Kela-related business can be conducted online (www.kela.fi/e-services). Online bank credentials or a mobile ID are needed to log in to the service. In the e-service, you can for instance file claims for benefits and send supporting documentation and also check the status of your claim. You can get help with using the e-service at a customer service point or by phone.