How to claim reimbursement of travel costs and accommodation allowance

If you call the regional dispatch number to book a taxi, you can get a reimbursement from the driver. You cannot claim reimbursement from Kela for the use of a taxi after the trip. If you take public transport or use your own car, claim reimbursement from Kela afterwards. When claiming reimbursement for the travel costs of an accompanying person or family member, refer to the patient’s personal information and travel details in the claim.

Claim reimbursement for travel costs online

Send the claim and supporting documents through Kela's e-service. Documents photographed with a mobile phone are accepted if the pictures are clear and legible.

Claim reimbursement
  1. Claim reimbursement for travel costs online. Log in to Kela's online customer service (in Finnish and Swedish only) using your online banking credentials or a mobile ID.
  2. Scan or take a photo of any supporting documents and send them online.
    • If you claim reimbursement for a trip to a private healthcare provider or for a 100+ km trip to a public healthcare provider for which you used your own car, enclose with the claim the SV 67 form you get from the healthcare provider.

    • If you claim accommodation allowance enclose possibly SV67 form with your claim. Keep the proof of payment for six months. Kela will ask you to send it if necessary.

  3. You can use Kela's online service to see whether your claim has been decided and the amount you will receive.

Alternatively you can complete and print out the claim (form SV 4) and mail it to Kela along with any supporting documents.

You need not provide the original supporting documents, a copy will do. Keep all proof of payment and certificates having to do with your travel costs until you have received a decision on your reimbursement claim. You may be asked to submit them afterwards to help come to a decision on your claim.

When to claim

Claim reimbursement within 6 months of the trip or overnight stay.

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