You can call Kela for help with all Kela benefits and services.
In the OmaKela e-service (available in Finnish and Swedish), you can apply for benefits and send supporting documents. You can also check how much benefit you will get and the next payment date.
Our customer service numbers cover different topics: choose the number that you think matches your question best. Our phone service is usually busiest around midday and at the beginning and end of the month.
Open weekdays 9−15.
Contact Kela if you have any questions about the unemployment benefits paid by Kela. You can send a message to us in the OmaKela e-service (in Finnish or Swedish) or you can call one of our customer service numbers.
Contact employment services if your question concerns one of the following topics:
You can find contact information for employment services on the regional pages of Job Market Finland (työmarkkinatori.fi).
If you have questions about unemployment benefits, you can also contact the national unemployment security advice service (työmarkkinatori.fi).
Open weekdays 9−15.
Each region have two service providers from which customers can book taxi rides reimbursed by Kela. You can choose from which one to book your taxi.
Open weekdays 9−15.
If you have good reason to believe that your safety or the safety of your family may be at risk, the Digital and Population Data Services Agency (DVV) can, at your request, order that information about your address and municipality of residence stored in the population data system can only be disclosed to certain other public authorities.
We recommend that you contact us online or by phone.
Information about your non-disclosure for personal safety reasons is transmitted together with your contact information.
Open weekdays 10−15.
If your questions concern housing benefits, housing allowance for pensioners, social assistance, financial aid for students or child maintenance allowance, call the service numbers for those benefits, listed above.
Open weekdays 10–15.
Contact the Overpayment Recovery Centre if you wish to discuss a payment plan or if you have questions about benefit recovery and debt collection. If you have questions about a decision on recovery, call the customer service number for the benefit that the recovery concerns.
Choose the number that best corresponds to your situation. If needed, we will forward you to the right number.
You cannot call Kela’s individual service points. Please call one of our customer service numbers instead as we can usually help you directly by phone. You can also check the opening hours of our service points.
Your wait time will be shorter if you confirm your identity before you call us. We can also help you more quickly and securely as the specialist who answers your call can see your information immediately. Complete the identification process in OmaKela. Please note that OmaKela is available only in Finnish and Swedish.
You can also call us without confirming your identity in advance. In that case, our specialist will confirm your identity in some other way during the call.
How to confirm your identity in OmaKela before you call us:
If you call Kela on behalf of another person, we recommend that you confirm your identity before you call us. Doing so will speed up service.
Our phone service is closed during weekends and midweek holidays:
Calls to Kela’s customer service numbers, including the wait times, are subject to charges.
Depending on your phone plan, the following rates apply:
If you have a phone plan with limited talk, ask your operator if calls beginning with 020 are included in it.
Return call service is free of charge.
Our phone service offers a callback service. This means that you can leave a callback request while you are waiting in the queue for service. The number of callback request slots is limited. You will be offered the option to leave a callback request while you are queuing for the phone service if a callback request slot is available.
You can ask us to call the same number you are calling us from or to call another number.
If you leave a callback request, our specialist will call you once. If you do not answer the call, you will get a text message from Kela asking you to call Kela’s phone service again.
Phone calls from Kela to individual customers typically come from one of two numbers: 020 692 219 or 020 634 1611. When we call you back, the call is free of charge.
You can also submit a call request in the OmaKela e-service. You can submit a call request for the current or next weekday.
We record incoming and outgoing customer service calls. Read more about what calls we record in our privacy statement.
We monitor customer satisfaction with the services we offer with feedback surveys. Feedback surveys are sent by SMS from the following numbers: 018 444 199, 018 444 033, 018 444 034 or 018 444 569. Participating in the survey does not cost you anything. You can read more about our feedback surveys in the About Kela section.
Here are answers to some frequently asked questions about the war in Ukraine and the social security benefits available from Kela.
Read the answers