A woman is talking on the telephone

Did you know...

You can call our automated phone service to find out the payment dates of many benefits.

Phone services

Kela's phone service is open Monday through Friday 9 am to 3 pm.

020 634 2550
Conscripts
Families with children
Housing benefits
Students
Unemployment

020 634 2650
Death of a family member
Disability
Kela card, European Health Insurance Card
Pensioners
Rehabilitation
Sickness

Moving to or from Finland 020 634 0200 (open Monday through Friday 8 am to 4 pm.)
Social security when moving to or from Finland and in other international situations
(See also Centre for International Affairs and Contact Point for Cross-Border Healthcare

Customer fax number for benefit matters 020 634 1599
All documentation that is needed for any application (except documentation in connection with child maintenance allowance) can be submitted online. When you submit the documentation online, this will speed up the processing of the application.

Call charges

Charges for calling Kela's customer service:

  • calls from a landline phone: standard local network rate
  • calls from a mobile phone: standard mobile rate
  • calls from outside Finland: international rate as applicable

The actual cost depends on your operator. Kela pays the extra charge for calls to an 020 number. If you have a phone plan, you should check with the operator whether your plan covers calls to 020 numbers.

Calling from overseas/International callsIf calling from outside Finland, first dial +358 followed by the telephone number of your choice without the first zero. E.g., Pensioners, +358 20 692 222.

Calls from Kela

Any telephone calls from Kela to you show up as originating from an unknown number.

Please note that we record telephone calls to and from our call centre in order to document the transaction and to improve the quality of our service.

Automated phone service

Automated phone service tells you when is the next payment date for Child Benefit, child care benefits, pensions, disability allowances, housing benefits, Study Grant and Conscript's Allowance. The numbers are

  • 020 634 0210 (in Finnish)
  • 020 634 0220 (in Swedish)

The service is open around the clock every day.

Last modified 08/06/2016
Updated 08/06/2016