Kela's phone service is open Monday through Friday 9 am to 3 pm.
020 634 2550
Families with children
020 634 2650
Death of a family member
Kela card, European Health Insurance Card
Moving to or from Finland 020 634 0200 (open 9 am to 4 pm Monday to Friday)
Social security when moving to or from Finland and in other international situations
(See also Centre for International Affairs)
Russian-speaking customers 020 6344 901 (open 9 am to 4 pm Monday to Friday)
The customer service advisors provide guidance and advice in Russian concerning all Kela benefits. The service is intended for persons whose proficiency in Finnish, Swedish or English is not sufficient to contact Kela in any other way.
Customer fax number for benefit matters 020 634 1599
All documentation that is needed for any application (except documentation in connection with child maintenance allowance) can be submitted online. When you submit the documentation online, this will speed up the processing of the application.
Charges for calling Kela's customer service:
- calls from a landline phone: standard local network rate
- calls from a mobile phone: standard mobile rate
- calls from outside Finland: international rate as applicable
The actual cost depends on your operator. If you have a phone plan, you should check with the operator whether your plan covers calls to 020 numbers.
Calling from overseas/International callsIf calling from outside Finland, first dial +358 followed by the telephone number of your choice without the first zero. E.g., Pensioners, +358 20 692 222.
Calls from Kela
Any telephone calls from Kela to you show up as originating from an unknown number.
Please note that we record telephone calls to and from our call centre in order to document the transaction and to improve the quality of our service.
Automated phone service
Automated phone service tells you when is the next payment date for Child Benefit, child care benefits, pensions, disability allowances, housing benefits, Study Grant and Conscript's Allowance. The numbers are
- 020 634 0210 (in Finnish)
- 020 634 0220 (in Swedish)
The service is open around the clock every day.
Last modified 16/10/2017