Automated phone service
Automated phone service tells you when is the next payment date for Child Benefit, child care benefits, pensions, disability allowances, housing benefits, Study Grant and Conscript's Allowance. The numbers are
020 634 0210 (in Finnish)
020 634 0220 (in Swedish)
The service is open around the clock every day.
Customer service numbers
Kela has nationwide customer service numbers for different benefits. The service is open Monday through Friday 8 am to 6 pm.
Please be aware that the numbers below operate primarily in the Swedish language. Therefore, the customer service person answering your call will initiate the conversation in Swedish. If all customer service lines are busy, the recorded message played to you will also be in Swedish.
Exceptional opening hours
New Year's Eve and Maundy Thursday from 8 am to 1 pmEves of religious holidays from 8 am to 4 pm.
Customer service numbers
Conscripts 020 692 220
Conscript's allowance and other assistance for conscripts
Death of a family member 020 692 228
Survivors´s pension, spouse´s pension, orphan´s pension
Disability 020 692 231
Disability allowance, care allowance for pensioners
Families with children 020 692 226
Parental allowance, child benefit, child maintenance allowance and other benefits for families with children
Housing benefits 020 692 221
General housing allowance
Kela card, European Health Insurance Card 020 692 223
To place an order for a personal Kela Card or European Health Insurance Card
Moving to or from Finland 020 692 227
Social security when moving to or from Finland
(See also Office for international Affairs)
Pensioners 020 692 222
National pensions, earnings related pensions, housing allowance for pensioners
Rehabilitation 020 692 225
Rehabilitation services and courses, rehabilitation allowance
Sickness 020 692 224
Reimbursement of medical and pharmaceutical expenses, sickness allowance
Students 020 692 229
Study grant, housing supplement, government guarantee for student loans, school transport subsidy
(See also Centre for Student Financial Aid)
Unemployment 020 692 230
Labour market subsidy, basic unemployment allowance, training subsidy
Customer fax number for benefit matters 020 634 1599
All documentation that is needed for any application (except documentation in connection with child maintenance allowance) can be submitted online. When you submit the documentation online, this will speed up the processing of the application.
Charges for calling Kela's customer service:
- calls from a landline phone: standard local network rate
- calls from a mobile phone: standard mobile rate
- calls from outside Finland: international rate as applicable
The actual cost depends on your operator. Kela pays the extra charge for calls to an 020 number. If you have a phone plan, you should check with the operator whether your plan covers calls to 020 numbers.
Calling from overseas/International callsIf calling from outside Finland, first dial +358 followed by the telephone number of your choice without the first zero. E.g., Pensioners, +358 20 692 222.
Calls from Kela
Any telephone calls from Kela to you show up as originating from an unknown number.
Please note that we record telephone calls to and from our call centre in order to document the transaction and to improve the quality of our service.