Give us feedback
Tell us what we have done well and how we could improve our services further. We welcome your feedback and ideas about our services, the social benefits we provide, and the way we operate.
We also value feedback and suggestions for improvement from our partners and employer clients.
Please tell us if you wish to receive a reply to your feedback.
If you wish to report a problem or technical issue with our e-service, please email our technical support at firstname.lastname@example.org.
Please don’t use the feedback form for your personal business with Kela
Please note that because your feedback is not linked to your case records at Kela, you cannot use the feedback form for personal business, such as reporting a change in your circumstances, a new bank account number or cancelling an appointment.
We also cannot reply to any questions you may have about your individual situation through the feedback system.
You can conduct your business with Kela
If you represent an employer or a partner organisation, you can conduct business with Kela
Feedback about booking a taxi or a specific taxi service
If you have feedback about booking a taxi or a specific taxi service, please give it primarily directly to the service provider the taxi was booked with. The service providers report the feedback they have received to Kela monthly. .
If you wish to give general feedback about a taxi service, you can give it using the feedback form. In that case, remember to state the region and the service provider you booked the taxi with.