Administration
Central administration
The central administration of Kela is located primarily in Helsinki. The central administration is divided into 10 departments. The central administration also includes an internal audit unit and the Medical Director's office.
Regional administration
For administrative purposes, Finland is divided into three insurance regions, each with a regional office. The insurance regions are as follows (the location of the regional office in parantheses):
- Regional Office for Southern Finland (Lahti)
- Regional Office for Eastern and Northern Finland (Kuopio and Oulu)
- Regional Office for Western Finland (Seinäjoki and Turku)
The insurance regions are divided into insurance districts. Each insurance district has one or several customer service points (local offices, secondary local offices, citizen service centres or labour service centres).
There are also a number of special administrative units which equate to insurance districts. These are the Centre for Student Financial Aid in Jyväskylä (Insurance Region for Western Finland), the Office for International Affairs in Helsinki (Insurance Region for Southern Finland), and the Customer Contact Centre in Joensuu, Lieksa and Jakobstad (Insurance Region for Eastern Finland).
The e-mail addresses of Kela staff are based on the format firstname.surname@kela.fi.
The contact information can also be found in telephone directories containing listings for all of Finland.
Updated 04/05/13