In Kela’s new strategy the customer experience is given prime importance
Kela’s new vision highlights the important role of well-functioning, comprehensive and evolving social security services in fostering wellbeing in society.
Kela, the Social Insurance Institution of Finland, is a government agency that provides basic economic security for everyone living in Finland. Kela’s customers comprise everyone who is covered under the Finnish social security system. Kela’s customers also include employer organisations that handle certain of their employees’ Kela-related matters.Read more