The technical problem affects the following e-services: 
- Kela's telephone customer services 
- Kela’s remote services  
- Kela’s chat services  
- E-services for individual customers, employers and partner organisations 
The services are partially unavailable due to the technical problem. 

The problem appeared at 00.45 on 23.4.2026, and its cause is being investigated.

We apologise for any inconvenience.

Kela Technical Support 
tekninentuki@kela.fi

Kelan palveluissa on havaittu häiriö

Häiriö vaikuttaa seuraaviin kelan palveluihin: 
- Kelan puhelinpalvelut 
- Kelan etäpalvelut 
- Kelan chatpalvelu 
- Henkilöasiakkaan, työnantajien ja yhteistyökumppanien asiointipalvelut 

Palvelut ovat osittain poissa käytöstä häiriön vuoksi.

Häiriö alkoi 23.4. klo 00.45, ja sen syytä selvitetään parhaillaan.

Pahoittelemme häiriöstä aiheutuvaa haittaa.

Kelan tekninen tuki 
tekninentuki@kela.fi

Störningen inverkar på följande e-tjänster: 
- FPA:s telefontjänst 
- FPA:s distansservice  
- FPA:s chattservice 
- e-tjänsterna för privatpersoner, arbetsgivare och samarbetspartner  
Tjänsterna är delvis ur bruk på grund av störningen. 

Störningen började 23.4. kl. 00.45. Orsaken till störningen utreds fortfarande.

Vi beklagar det besvär störningen medför.

FPA:s tekniska support 
tekninentuki@fpa.fi

A technical problem has been discovered with Kela’s e-services

Kelan palveluissa on havaittu häiriö

En störning har upptäckts i FPA:s e-tjänster

Suomi

Svenska

English

Selkokieli

Lättläst

Viittomakieli

Teckenspråk

Davvisámegiella

Anarâškielâ

Nuõrttsääʹmǩiõll

Service in other languages

<h2>Sorry, page was not found!</h2>

The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.

Try navigating from the home page or try writing the keywords of the subject matter into the Search box.

<a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a>

<h1>Pahoittelut, sivua ei löytynyt!</h1>

Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.

Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.

<a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a>

No content yeti en

No content yeti

No content yeti sv

The technical problem affects the following e-services: - Kela's telephone customer services - Kela’s remote services  - Kela’s chat services  - E-services for individual customers, employers and partner organisations The services are partially unavailable due to the technical problem.  The problem appeared at 00.45 on 23.4.2026, and its cause is being investigated. We apologise for any inconvenience. Kela Technical Support tekninentuki@kela.fi

Kelan palveluissa on havaittu häiriö Häiriö vaikuttaa seuraaviin kelan palveluihin: - Kelan puhelinpalvelut - Kelan etäpalvelut - Kelan chatpalvelu - Henkilöasiakkaan, työnantajien ja yhteistyökumppanien asiointipalvelut  Palvelut ovat osittain poissa käytöstä häiriön vuoksi. Häiriö alkoi 23.4. klo 00.45, ja sen syytä selvitetään parhaillaan. Pahoittelemme häiriöstä aiheutuvaa haittaa. Kelan tekninen tuki tekninentuki@kela.fi

Störningen inverkar på följande e-tjänster: - FPA:s telefontjänst - FPA:s distansservice  - FPA:s chattservice - e-tjänsterna för privatpersoner, arbetsgivare och samarbetspartner  Tjänsterna är delvis ur bruk på grund av störningen.  Störningen började 23.4. kl. 00.45. Orsaken till störningen utreds fortfarande. Vi beklagar det besvär störningen medför. FPA:s tekniska support tekninentuki@fpa.fi

e_services

The following is a summary of your feedback:

You have consented to the collection of visitor statistics.

You have not consented to the collection of visitor statistics.

We collect visitor statistics on all visits to our website. You cannot be identified from the data we collect. 
We use the visitor statistics we collect to develop our services and in internal reporting on website performance.

Do you consent to the collection of visitor statistics?

Visitor tracking settings for Kela’s website

Read more about how we collect visitor statistics

Visitor statistics for Kela’s website

Upcoming

Recordings and web courses

The event has started.

Registration

The event has ended.

Events, training sessions and recordings ([count] hits)

Enter a search term, such as Aamu Kelassa

If you have questions about your own personal situation,

Do not include anyone’s personal information, such as names, in your message.

Please note that we will not respond to any feedback or questions sent using this form.

If you wish, you can provide more detailed feedback.

Please note that we will not respond to any feedback or questions sent using this form. Do not include anyone’s personal information, such as names, in your message.

Which of the following best describes your situation?

[estimate] working days (Monday to Friday)

The processing time for most applications at that time is

Current processing time for most applications

Search for specific processing times

Found <count> search results for the word <query>.

Filter search

Search results

Sort

When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person"> a specific power of attorney</a> from that person and proof of your identity.If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

You can also go to a joint service point or a remote service point. You can get general guidance and submit applications at joint service points. At remote service points, you can communicate with a Kela specialist via a video connection.

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person">a specific power of attorney</a> from that person and proof of your identity.If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.

Search for service points by name, municipality or postal code.

Press releases and articles

Our press releases on topics related to research and statistics are published on the Info Tray portal.