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Maintenance break in the OmaKela e-service on 5/6/2025 at 6–8 Read more

Kela’s cookie policy and visitor statistics

Cookies

We have updated our cookie policy on 13 May 2025. On this page, we describe how we process the data that we collect on the use of our services on our website at kela.fi with the use of cookies and comparable technologies. Kela is committed to protecting the privacy of the users visiting its websites.

A cookie is a small text file invisible to the user. Cookies are stored on a user’s computer or mobile device by the user’s browser when visiting a website. Some site functions are made possible only through the use of cookies and other comparable technologies. For example, cookies enable users to log in to our website and use our chatbot.

Cookies used on Kela’s website

Necessary cookies are automatically activated when you use the service. Necessary cookies cannot be disabled. They guarantee that the service works correctly and also allow the service to remember the preferences you have selected.

Data received through the use of necessary cookies will not be disclosed to third parties.

KelaAA********

A cookie related to data communications security. The cookie expires when the browsing session ends.

__Host-kelaBalancer

A cookie related to data communications security. The cookie expires when the browsing session ends.

__Host-siteLanguage

A cookie that stores information on the user’s language preferences. The cookie expires when the browsing session ends.

__Host-extranet_token

A cookie related to logging in to the extranet. The cookie expires when the browsing session ends.

BoostID-kela.fi

A chatbot cookie that acts as a conversation identifier. The cookie expires when the browsing session ends.

front-s-preventInactivityAction

A chatbot cookie that identifies the user’s activity status. The cookie expires when the browsing session ends.

__Host-KelafiCookies

A cookie that stores information on whether the user consents to the collection of visitor statistics. Users are asked to make the choice in relation to visitor tracking on Kela’s website. The cookie is valid for one week.

CSRF-TOKEN 

A cookie related to the use of Kela’s remote service. The cookie expires when the browsing session ends.

_genesys.widgets.***

A cookie related to the use of Kela’s remote service. The cookie expires when the browsing session ends.

The form on our website for ordering press releases (in Finnish) is a service provided by STT Info. The form uses a Google tool that gathers cookies from the users when the user gives Google permission to verify that the user is a human.

_GRECAPTCHA

A cookie used to verify that the user attempting to order press releases is a human.

The user must accept the cookie if they want to use the order form. This cookie is a function-specific cookie. The cookie stores the user’s IP address, device information and browser information. The cookies are deleted when the user leaves the page.

Kela's website is part of the European Commission’s Your Europe portal. Your Europe offers citizens and companies of EU member states easy access to member state information, procedures, and assistance and problem-solving services.

Some pages on Kela’s website are linked to the Your Europe portal. User data is collected on these pages with the Matomo analytics tool. The data is anonymous and not linked to individual persons. The data is available only to Kela, the European Commission and the national coordinators named in the Regulation.

The data is stored in the European Commission’s data warehouse for a maximum three years, after which it is deleted automatically. The collection of user data is part of the process of monitoring the implementation of the Regulation (EU) 2018/1724 establishing a single digital gateway.

The following pages on Kela's website are linked to the Your Europe portal:

_pk_ses.******

An analytics cookie. The cookie is used to store information on the user’s active session. The cookie expires when the browsing session ends.

_pk_id.******

An analytics cookie. The data collected includes the page URL, the number of users, their country of origin and the device used to access the page. The cookie is valid for one year.

Kela.fi does not use any other cookies that relate to, for example, customisation or advertising.

Visitor statistics

We collect visitor statistics on all visits to our website. You cannot be identified from the data we collect.

We use the Matomo analytics tool to collect visitor statistics. Matomo does not store cookies or any other information on your device, such as your phone.

We use the visitor statistics to develop our service. They enable us to improve our website to ensure a better user experience for our customers. We also use the statistics when reporting on the performance of Kela’s website.

We do not use the Matomo analytics tool in our e-services, such as OmaKela.

Last modified 20/5/2025