A technical problem is currently affecting Kela’s phone customer service. 
 
Customers who have verified their identity with a strong authentication method usually get faster queue times, but this is not possible right now due to a problem with Kela’s contact management system. We are currently working to fix the problem. 
 
We apologise for any inconvenience. 
 
Kela Technical Support 
tekninentuki@kela.fi

Kelan puhelinpalvelussa on havaittu häiriö.

Vahvasti tunnistautuneiden asiakkaiden lyhyempi jonotusaika ei toteudu puhelinpalvelussa kontaktienhallintajärjestelmässä todetun vian vuoksi. Vikaa korjataan parhaillaan.

Pahoittelemme häiriöstä aiheutuvaa haittaa.

Kelan tekninen tuki 
tekninentuki@kela.fi

En störning har upptäckts i FPA:s telefontjänst.

På grund av ett fel i kontakthanteringssystemet har kunder som identifieras med stark autentisering inte kortare väntetid för tillfället. Felet åtgärdas som bäst.

Vi beklagar det besvär som störningen medför. 
 
FPA, tekniska supporten 
tekninentuki@kela.fi

A technical problem is currently affecting Kela’s phone customer service

Kelan puhelinpalvelussa on havaittu häiriö

En störning har upptäckts i FPA:s telefontjänst

Decision notices and letters delivered primarily via OmaKela. <a href="/news/kela-to-phase-out-paper-mail-letters-will-be-delivered-only-via-omakela">Read more</a>

Päätösten ja kirjeiden toimitustapa on muuttunut. <a href="/ajankohtaista/paperiposti-vaistyy-kelan-kirjeet-tulevat-jatkossa-vain-omakelaan">Lue lisää</a>

Leveranssättet för FPA:s beslut och brev har ändrats. <a href="/aktuellt/allt-mindre-papperspost-brev-fran-fpa-i-fortsattningen-endast-i-mittfpa">Läs mer</a>

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<h2>Sorry, page was not found!</h2>

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<h1>Pahoittelut, sivua ei löytynyt!</h1>

Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

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	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.

Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.

<a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a>

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A technical problem is currently affecting Kela’s phone customer service. Customers who have verified their identity with a strong authentication method usually get faster queue times, but this is not possible right now due to a problem with Kela’s contact management system. We are currently working to fix the problem. We apologise for any inconvenience. Kela Technical Support tekninentuki@kela.fi

Kelan puhelinpalvelussa on havaittu häiriö. Vahvasti tunnistautuneiden asiakkaiden lyhyempi jonotusaika ei toteudu puhelinpalvelussa kontaktienhallintajärjestelmässä todetun vian vuoksi. Vikaa korjataan parhaillaan. Pahoittelemme häiriöstä aiheutuvaa haittaa. Kelan tekninen tuki tekninentuki@kela.fi

En störning har upptäckts i FPA:s telefontjänst. På grund av ett fel i kontakthanteringssystemet har kunder som identifieras med stark autentisering inte kortare väntetid för tillfället. Felet åtgärdas som bäst. Vi beklagar det besvär som störningen medför. FPA, tekniska supporten tekninentuki@kela.fi

You may be unable to use the chatbot (only available in Finnish and Swedish) from 14 to 16 January. We apologise for any inconvenience.

Chattirobotti-palvelussa tehdään huoltotöitä, jotka voivat aiheuttaa käyttökatkoja chattirobotin toimintaan 14.1. - 16.1.2026. Pahoittelemme katkosta aiheutuvaa haittaa.

Planerade underhållsarbeten kan leda till driftsavbrott och påverka användningen av chattbotten 14.1–16.1.2026. Vi beklagar de olägenheter som avbrotten orsakar.

Chatbot may be unavailable 14-16 January due to maintenance

Chattirobotin toiminnassa huoltokatkoja 14.-16.1.

Serviceavbrott påverkar användningen av chattbotten 14–16.1.

The maintenance breaks are due to updates. We are sorry for any inconvenience.

Käyttökatkot johtuvat päivitystöistä. Pahoittelemme katkoista mahdollisesti aiheutuvaa haittaa.

Avbrotten beror på uppdateringar. Vi beklagar det besvär som avbrotten eventuellt kan medföra.

Possible maintenance breaks in the Kela’s online services on 15/1/2026 at 20:30–00:30

Kelan verkkopalveluissa voi esiintyä käyttökatkoja 15.1. klo 20.30–00.30

Avbrott kan förekomma i FPA:s webbtjänster 15.1 kl. 20.30–00.30

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When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

You can also go to a joint service point or a remote service point. You can get general guidance and submit applications at joint service points. At remote service points, you can communicate with a Kela specialist via a video connection.

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.

Search for service points by the name of the municipality, the name of the service point or postal code.

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