<p>The disruption began on 13 October 2026 at 8.15 and is causing delays in postal letters sent by Kela. The disruption does not affect payments to customers' bank accounts, and benefit payments will be made on time as scheduled. Customers can also view their benefit decisions in the OmaKela e-service, where the decisions are available as usual.</p>

<p>We are sorry for any inconvenience.</p>

<p>Häiriö alkoi 13.10.2026 klo 8.15. Häiriö viivästyttää Kelasta lähtevää kirjepostia. Häiriö ei vaikuta maksujen siirtymiseen asiakkaiden tileille, ja etuudet maksetaan asiakkaille ajallaan. Asiakkaiden etuuspäätökset ovat luettavissa myös OmaKelassa, jossa ne näkyvät asiakkaille tavalliseen tapaan.</p>

<p>Pahoittelemme häiriöstä aiheutuvaa haittaa.<br>
 </p>

<p>Störningen började 13.10.2026 kl. 8.15. Störningen fördröjer brevposten från FPA. Störningen påverkar inte överföringen av betalningar till kundernas konton, dvs. förmånerna betalas i tid till kunderna. Kunderna kan läsa sina förmånsbeslut också i e-tjänsten MittFPA. Där syns besluten som vanligt.</p>

<p>Vi beklagar det besvär störningen medför.</p>

Issue detected in the printing of letters

Kirjeiden tulostuksessa on havaittu häiriö

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<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<p>Try navigating from the home page or try writing the keywords of the subject matter into the Search box.</p>

<p><a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a></p>

<p> </p>

<h1>Pahoittelut, sivua ei löytynyt!</h1>

<p>Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.</p>

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<p>Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.</p>

<p><a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a></p>

<p> </p>

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The disruption began on 13 October 2026 at 8.15 and is causing delays in postal letters sent by Kela. The disruption does not affect payments to customers' bank accounts, and benefit payments will be made on time as scheduled. Customers can also view their benefit decisions in the OmaKela e-service, where the decisions are available as usual. We are sorry for any inconvenience.

Häiriö alkoi 13.10.2026 klo 8.15. Häiriö viivästyttää Kelasta lähtevää kirjepostia. Häiriö ei vaikuta maksujen siirtymiseen asiakkaiden tileille, ja etuudet maksetaan asiakkaille ajallaan. Asiakkaiden etuuspäätökset ovat luettavissa myös OmaKelassa, jossa ne näkyvät asiakkaille tavalliseen tapaan. Pahoittelemme häiriöstä aiheutuvaa haittaa.

Störningen började 13.10.2026 kl. 8.15. Störningen fördröjer brevposten från FPA. Störningen påverkar inte överföringen av betalningar till kundernas konton, dvs. förmånerna betalas i tid till kunderna. Kunderna kan läsa sina förmånsbeslut också i e-tjänsten MittFPA. Där syns besluten som vanligt. Vi beklagar det besvär störningen medför.

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person"> a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

You can also go to a joint service point or a remote service point. You can get general guidance and submit applications at joint service points. At remote service points, you can communicate with a Kela specialist via a video connection.

<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need  <a href="https://www.kela.fi/authorising-another-person">a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

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