<h1>Kela’s services mostly back to normal – outages may still occur </h1>

<div class="kela-lead">
<p>The technical problems affecting Kela’s services have largely been fixed. The disruption did not affect the payment of benefits to customers. </p>
</div>

<p>We have largely fixed the technical problems that began affecting Kela’s services on Thursday, 23 April. Our website, the OmaKela e-service and our phone customer service are currently working, but outages may still occur on Friday. </p>

<p>The service downtime did not affect the payment of benefits to customers, and Kela is able to process benefit matters. </p>

<p>“The technical problems that affected our services have now mostly been fixed. We apologise for any inconvenience caused to our customers,” says <strong>Jukka Melanen</strong>, IT Director at Kela.  </p>

<p>The disruption in Kela’s services was caused by technical problems. There are no signs of a denial-of-service attack. </p>

<h1>Kelan palvelut toimivat pääosin normaalisti – katkoja voi esiintyä </h1>

<div class="kela-lead">
<p>Kelan palveluihin vaikuttanut tekninen häiriö on pääosin korjattu. Häiriöllä ei ole ollut vaikutusta asiakkaiden etuuksien maksamiseen.</p>
</div>

<p>Torstaina 23.4. alkanut tekninen häiriö Kelan palveluissa on pääosin korjattu. Kela.fi, OmaKelan verkkoasiointi ja puhelinpalvelu toimivat, mutta perjantain aikana voi esiintyä vielä joitakin katkoja. </p>

<p>Tilanteella ei ole ollut vaikutusta asiakkaiden etuuksien maksamiseen ja etuuskäsittelyä pystytään tekemään. </p>

<p>- Häiriö on nyt pääosin korjattu. Pahoittelemme asiakkaillemme aiheutunutta vaivaa ja haittaa, Kelan IT-johtaja <strong>Jukka Melanen</strong> sanoo.  </p>

<p>Kyseessä on tekninen häiriö ja mitään viitteitä palvelunestohyökkäyksestä ei ole. </p>

<h1>FPA:s tjänster fungerar i huvudsak normalt – avbrott kan förekomma  </h1>

<div class="kela-lead">
<p>Den tekniska störning som påverkat FPA:s tjänster har i huvudsak åtgärdats. Störningen har inte inverkat på utbetalningen av förmåner till FPA:s kunder. </p>
</div>

<p>Den tekniska störning i FPA:s tjänster som började torsdag 23.4 har i huvudsak åtgärdats. Webbplatsen fpa.fi, e-tjänsten MittFPA och telefontjänsten fungerar, men vissa avbrott kan förekomma ännu under fredagen. </p>

<p>Störningen har inte inverkat på utbetalningen av förmåner till kunderna och handläggningen av förmåner pågår som vanligt. </p>

<p>– Problemet har nu i huvudsak åtgärdats. Vi beklagar det besvär som störningen orsakat våra kunder, säger FPA:s it-direktör <strong>Jukka Melanen</strong>.  </p>

<p>Det är fråga om en teknisk störning och inget tyder på en överbelastningsattack. </p>

The technical problems affecting Kela’s services have largely been fixed. The disruption did not affect the payment of benefits to customers.&nbsp;

Kelan palveluihin vaikuttanut&nbsp;tekninen häiriö&nbsp;on&nbsp;pääosin&nbsp;korjattu. Häiriöllä ei ole ollut vaikutusta asiakkaiden etuuksien maksamiseen.

Den tekniska störning som påverkat FPA:s tjänster har i huvudsak åtgärdats. Störningen har inte inverkat på utbetalningen av förmåner till FPA:s kunder.&nbsp;

Kela’s services mostly back to normal – outages may still occur 

Kelan palvelut toimivat pääosin normaalisti – katkoja voi esiintyä 

FPA:s tjänster fungerar i huvudsak normalt – avbrott kan förekomma 

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<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

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<p><a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a></p>

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<h1>Pahoittelut, sivua ei löytynyt!</h1>

<p>Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.</p>

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<p>Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.</p>

<p><a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a></p>

<p> </p>

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person"> a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

You can also go to a joint service point or a remote service point. You can get general guidance and submit applications at joint service points. At remote service points, you can communicate with a Kela specialist via a video connection.

<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need  <a href="https://www.kela.fi/authorising-another-person">a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

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Kela’s services mostly back to normal – outages may still occur

See also

Technical problems resolved: Kela’s services back to normal

Changes in the opening hours and other services of Kela service points during the summer

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