<p></p>

<h1>Technical problems resolved: Kela’s services back to normal </h1>

<div class="kela-lead">
<p>The technical problems in Kela’s services that began on Thursday, 23 April, have now been resolved. Our services are back to operating normally. You may have to wait longer than usual if you call Kela’s customer service due to a temporary increase in the number of callers. The disruption did not affect the payment of benefits to customers. </p>
</div>

<p>We have resolved the technical problems that began affecting Kela’s services in the early hours of Thursday, 23 April. </p>

<p>Kela’s website kela.fi is now operating normally. The problems in the OmaKela e-service and our phone customer service have also been resolved. However, you may have to wait longer in queue if you call us because we are getting more calls than usual due to yesterday’s downtime. </p>

<p>The disruption did not affect the payment of benefits to customers.  </p>

<p></p>

<h1>Tekninen häiriö Kelan palveluissa on päättynyt </h1>

<div class="kela-lead">
<p>Torstaina 23.4. alkanut häiriö Kelan palveluissa on ohi. Palvelut toimivat jälleen normaalisti. Tilanteesta johtuen jonotusaika on tällä hetkellä tavallista pidempi Kelan puhelinpalvelussa. Häiriöllä ei ole ollut vaikutusta asiakkaiden etuuksien maksamiseen. </p>
</div>

<p>Torstaina 23.4. aamuyöllä alkanut tekninen häiriö Kelan palveluissa on päättynyt. </p>

<p>Kelan verkkopalvelu kela.fi toimii normaalisti. Myös OmaKelan ja puhelinpalvelujen häiriöt on korjattu. Tilanteesta johtuen jonotusaika on tällä hetkellä tavallista pidempi Kelan puhelinpalvelussa.   </p>

<p>Tilanteella ei ole ollut vaikutusta asiakkaiden etuuksien maksamiseen.  </p>

<p> </p>

<p>Tiedote korjattu 24.4.2026 klo 13.15. Ingessin lause puhelinpalvelun tilanteesta muokattu muotoon "Tilanteesta johtuen jonotusaika on tällä hetkellä tavallista pidempi Kelan puhelinpalvelussa."</p>

<p></p>

<h1>Den tekniska störningen i FPA:s tjänster har upphört </h1>

<div class="kela-lead">
<p>Den störning i FPA:s tjänster som började torsdag 23.4 är nu över. Tjänsterna fungerar normalt igen, men på grund av situationen är väntetiden i FPA:s telefontjänst för närvarande längre än vanligt. Störningen har inte inverkat på utbetalningen av förmåner till FPA:s kunder. </p>
</div>

<p>Den störning i FPA:s tjänster som började tidigt på morgonen torsdag 23.4 har upphört. </p>

<p>FPA:s webbplats fpa.fi fungerar normalt igen. Också störningarna i MittFPA och i telefontjänsten har åtgärdats, men på grund av situationen är väntetiden i FPA:s telefontjänst för närvarande längre än vanligt. </p>

<p>Störningen har inte inverkat på utbetalningen av förmåner till kunderna.  </p>

The technical problems in Kela’s services that began on Thursday, 23 April, have now been resolved. Our services are back to operating normally. You may have to wait longer than usual if you call Kela’s customer service due to a temporary increase in the number of callers.&nbsp;The disruption did not affect the payment of benefits to customers.&nbsp;

Torstaina 23.4. alkanut häiriö Kelan palveluissa on ohi. Palvelut toimivat jälleen normaalisti. Tilanteesta johtuen&nbsp;jonotusaika on tällä hetkellä tavallista pidempi Kelan puhelinpalvelussa.&nbsp;Häiriöllä ei ole ollut vaikutusta&nbsp;asiakkaiden etuuksien maksamiseen.&nbsp;

Den störning i FPA:s tjänster som började torsdag 23.4 är nu över. Tjänsterna fungerar normalt igen, men på grund av situationen är väntetiden i FPA:s telefontjänst för närvarande längre än vanligt. Störningen har inte inverkat på utbetalningen av förmåner till FPA:s kunder.&nbsp;

Technical problems resolved: Kela’s services back to normal 

​​​​​​​Tekninen häiriö Kelan palveluissa on päättynyt 

​​​​​​​Den tekniska störningen i FPA:s tjänster har upphört 

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<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<p>Try navigating from the home page or try writing the keywords of the subject matter into the Search box.</p>

<p><a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a></p>

<p> </p>

<h1>Pahoittelut, sivua ei löytynyt!</h1>

<p>Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.</p>

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<p>Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.</p>

<p><a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a></p>

<p> </p>

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person"> a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

You can also go to a joint service point or a remote service point. You can get general guidance and submit applications at joint service points. At remote service points, you can communicate with a Kela specialist via a video connection.

<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need  <a href="https://www.kela.fi/authorising-another-person">a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

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Technical problems resolved: Kela’s services back to normal

See also

Kela’s services mostly back to normal – outages may still occur

Changes in the opening hours and other services of Kela service points during the summer

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