Kela would like to remind its customers to check the income ceiling of their 2025 tax card and, if necessary, to request a new tax card from the Tax Administration. By doing so, you can make sure your Kela benefits are taxed correctly at the right withholding rate.

Check the income ceiling of your tax card – are your Kela benefits taxed correctly?

You can help another person manage their affairs via the OmaKela e-service if you have the right Suomi.fi mandate. The person you want to help can give you the mandate even if they do not use any e-services themselves. OmaKela offers convenient access to Kela’s services whenever it suits you best. This can be a great help when a family member or a loved one needs assistance.

How to help someone else manage their affairs via OmaKela

Because of changes in student housing assistance, Kela received an unusually large number of applications for student housing benefits over the summer. This backlog has now been cleared, and students will get their benefits within the usual target time.

With backlog cleared, Kela can issue decisions on student financial aid applications within the usual target time

Changes will be made to the general housing allowance as of 1 January 2025, reducing the amount of housing allowance for some customers and stopping it altogether for some. The changes mean that assets will be taken into account when calculating the amount of housing allowance, and the benefit will no longer be available for owner-occupied homes. The aim of these cuts is to attain savings in public finances.

There will be cuts to the general housing allowance

We want to hear from our customers. Answer our new survey and tell us about your experiences using our service channels and how we could improve them. You can fill out the survey in Kela’s Customer Community until 26 October 2025 if you are a member of the community and have used Kela’s services within the last year.

Give your opinion to help Kela improve its service channels

Kela has received a large number of applications for the housing supplement for students due to recent changes in the housing benefits available to students. This means that some higher education students will receive their student financial aid or their student housing supplement for September after a slight delay.

Delays in the processing of student financial aid applications – most higher education students will get their benefits on time in September

Kela monitors the study progress of students in upper secondary education and higher education on a yearly basis. Students are required to make satisfactory progress with their studies in order to get financial aid for students and housing supplement from Kela.

Kela asks approximately 21,000 students to explain lack of progress in their studies – some may lose their benefits

As of October 2025, all payments made to Kela must be addressed to Kansaneläkelaitos for the payment to be transmitted correctly. If you enter some other name in the field where you have to write down the name of the payment recipient (payee), your bank may tell you that the payment information does not match.

Banks begin verifying payee names in October – use Kansaneläkelaitos in all payments to Kela

You can confirm your identity in advance in the OmaKela e-service before you call our customer service. Confirming your identity in advance ensures faster and more secure service. You can also submit a call request for customer service by phone in Finnish, Swedish or English in OmaKela.

Confirm your identity before you call for faster customer service on the phone

Kela has issued an invitation to tender for the products included in the 2027 maternity package. Sustainability, durability and quality are emphasised in the tender process. Customer feedback has also played a role in the development of the maternity package.

Procurement process for the 2027 edition of the maternity package has begun

Kela’s upcoming survey for the members of Kela’s Customer Community asks families with children about their use of Kela’s services and how those services should be developed. The survey also includes a way for children to express themselves through a drawing task.

Kela conducts survey on customer experiences among families with children

Kela has issued an invitation to tender for an additional procurement round for the products included in the 2026 maternity package. The additional procurement round is a consequence of the upcoming increase in the value of the maternity grant.

Additional procurement round for the 2026 edition of the maternity package has begun

Kela’s new practice streamlines the processing of care allowance applications and lightens the workload of wellbeing services counties. With this new process in place, a new medical statement does not need to be submitted together with an application for the review of care allowance for pensioners if the customer lives in an institutional geriatric care facility or an assisted geriatric living facility that provides round-the-clock care.

Reviews of care allowance for pensioners can now be processed without a medical statement if the recipient is in round-the-clock geriatric care

The periodic reviews of the housing allowance for pensioners at year-end may cause delays in the processing of applications. The payment of the housing allowance is not interrupted if the application is submitted to Kela in time.

Housing allowance for pensioners reviewed every two years – file the application for review in time

Hundreds of private healthcare providers have joined the pilot study on freedom of choice in healthcare for persons aged 65 or over that is slated to begin at the beginning of September, including large service providers that operate nationwide.  During the pilot study, 1.3 million Finns will have the opportunity to book appointments with a private general practitioner at the price of the local user fee charged by public healthcare providers. Kela will publish a list of all participating service providers on its website by 1 September 2025 at the latest.

Pilot study on freedom of choice in healthcare begins on 1 September – hundreds of private healthcare providers to participate

In autumn 2025, Kela launches a pilot study to test a new type of credit Kela can grant for medicine costs. During the pilot study, low-income customers can apply for interest-free credit from Kela to help them pay high medicine costs.

Kela piloting interest-free medicine cost credit – securing the continuity of prescription medicine use a priority

Kela has started to distribute the 2025 edition of the maternity package. The start date for the distribution of the new maternity package varies from year to year. The new edition is introduced when stocks of the previous edition run out.

Distribution of new maternity package begins

Kela has published a new benefit guide in easy Finnish, easy Swedish and plain English for people who have moved to Finland. The English version of the guide is called Coming to Finland. Kela’s partner organisations can order copies of the guide on Kela’s website.

Kela publishes new benefit guide for people who have moved to Finland

The first version of the MyKanta application has been released in Finnish and Swedish. The mobile application now allows you to view and renew prescriptions, and to enable notifications concerning new and renewed prescriptions. Other features will be added to the application in stages.

It is now possible to renew prescriptions using the MyKanta mobile application

Kela’s new newsletter for individual customers has received a warm welcome. Over 10,000 subscribers have signed up to be kept up to date on recent developments in social security.

Kela’s new newsletter quickly gains 10,000 subscribers

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Kela’s online service for recruitment is unavailable 15 November 00:00–07:00. During the interruption it is not possible to register or log in to the recruitment system. The interruption is due to updates. We are sorry for the inconvenience.

Kelan rekrytointipalvelussa on käyttökatko 15.11. klo 0.00–7.00. Katkon aikana rekrytointijärjestelmään ei voi rekisteröityä tai kirjautua. Käyttökatkon syynä ovat päivitystyöt. Pahoittelemme häiriötä.

FPA:s rekryteringstjänst kan inte användas 15.11 kl. 0.00–7.00. Under avbrottet kan man inte registrera sig eller logga in i rekryteringssystemet. Avbrottet beror på uppdateringar. Vi beklagar störningen.

Interruption in online service for recruitment 15 November 00:00–07:00

Rekrytointipalvelussa käyttökatko 15.11. klo 0.00–7.00

Avbrott i rekryteringstjänsten 15.11 kl. 0.00–7.00

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

Service points where service is provided by the municipality’s employees. You can get general guidance on Kela’s benefits and services. You can pick up forms and brochures and file applications.

<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. There are no self-service computers at the customer service points you can only visit by appointment. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

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