Accessibility statement for Kela’s customer service chat and remote service
This accessibility statement applies to Kela’s remote service and the customer service chat function available in the OmaKela e-service. This statement was created 10 November 2025.
The services has been evaluated for accessibility at Kela.
Other ways to contact us
If you are unable to use our website, you can call our customer service or visit one of our service points.
Accessibility
The online service is compliant with accessibility standards (WCAG 2.1 A and AA).
Did you notice an issue with the accessibility of our website? Tell us about it and we will do our best to fix it. You can also use the attached form to submit a request concerning accessibility. We respond to feedback within 2 weeks.
If you notice issues with the accessibility of this system, please let us know first. We will reply within two weeks.
If you are not satisfied with our reply or if you do not receive a reply within two weeks, you can file a report with the Finnish Transport and Communications Agency Traficom. The www.webaccessibility.fi website contains detailed instructions for filing a report and information on how the matter will be handled.
Contact information of the Regional State Administrative Agency
Finnish Transport and Communications Agency Traficom
PO Box 320, FI-00059 TRAFICOM
saavutettavuus@traficom.fi
Telephone exchange: +358 29 534 5000
https://www.webaccessibility.fi/