Visit Kela
If you need to take care of anything related to Kela's benefits and other services, you can visit a Kela service point, a joint service point for public authorities or a remote service point.
You will need to book an appointment in advance for some Kela service points. Call our customer service number so that we can book an appointment for you. You can also handle everything related to Kela on the phone by calling our customer service. Please note that it is not possible to call specific service points or make an appointment at a service point online.
When you visit a service point, bring proof of your identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a power of attorney from that person and proof of your identity.
At Kela service points, service is provided by Kela employees. You can get personal advice in all Kela-related matters.
Joint service points are operated by several public authorities and they can provide general guidance on Kela’s benefits and services. At joint service points, service is provided by the municipality’s employees. You can submit applications and supporting documents to Kela at joint service points.
At remote service points, you can talk to a Kela customer service specialist using a video connection. You can take care of anything related to Kela's benefits and other services. Please note, however, that you cannot submit paper applications and supporting documents at all remote service points.