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Visit Kela – offices and service points

You are welcome to visit any of Kela’s own customer service points and any municipal service point.

Some customer service points you can only visit by appointment. You can book an appointment by calling our customer service number. It is not possible to call Kela’s individual customer service points. For advice over the phone, call our customer service number.

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.

Search for customer service points

You can manage your Kela-related affairs at Kela’s own customer service points or at municipal service points. You can also contact Kela’s employees over a remote connection at most service points and at the facilities of Kela’s partners. See the map service for details on remote service points.

With the help of the search function, you can find information on the opening hours and addresses of the offices and service points.

Last modified 4/6/2024