You are free to visit any of Kela’s customer service points or a joint service point.
Some customer service points you can visit only by appointment. You can book an appointment by calling one of several customer service phone numbers that give help with different situations.
When you visit a Kela customer service point you need an ID, for instance your passport or driving licence. If you act on behalf of another person, you need both your own ID and a limited power of attorney from this other person.