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Customer feedback system: Scheduled maintenance between 06:00 and 08:00, 7 January 2026 Read more

Visit Kela – offices and service points

You are welcome to visit any of Kela’s own customer service points and any municipal service points.

Some customer service points you can only visit by appointment.

  • Call our nationwide customer service number to request an appointment at a customer service point. You can also handle your Kela-related matters easily on the phone.
  • It is not possible to call Kela’s individual customer service points.
  • You also cannot book an appointment online to visit a customer service point.

When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.

The holidays around Christmas and New Year affect the opening hours of Kela’s customer service

Kela’s phone service and customer service points will be closed during Christmas from 24 to 26 December, on 1 January (New Year’s Day) and on 6 January (Epiphany).

The service points open on New Year’s Eve will close at 13.00 at the latest, but some of them will provide service to customers in need of urgent social assistance until 16.00. The following customer service points will stay open until 16.00: Helsinki (Kamppi), Joensuu, Jyväskylä, Kajaani, Kuopio, Lahti, Lappeenranta, Oulu, Tampere, Turku and Vaasa.

Search for customer service points

You can handle your Kela-related matters at Kela’s own customer service points or at municipal service points. With the help of the search function, you can find information on the opening hours and addresses of the offices and service points.

Last modified 22/12/2025
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