Kela has issued an invitation to tender for the products included in the 2027 maternity package. Sustainability, durability and quality are emphasised in the tender process. Customer feedback has also played a role in the development of the maternity package.

Procurement process for the 2027 edition of the maternity package has begun

Kela intends to streamline the processes involved in implementing social security by reforming its benefit administration systems and the target-state services these systems will facilitate. Kela has selected PricewaterhouseCoopers Business Services SRL as its strategic partner for the reform after conducting a competitive dialogue in accordance with procurement law. 

PricewaterhouseCoopers Business Services SRL (PwC) selected to implement the reform of Kela’s benefit administration

Kela has issued an invitation to tender for the products included in the edition of the maternity package that will go into distribution in 2028. Sustainability, durability and quality are emphasised in the tender process. Customer feedback has also played a role in the development of the maternity package.

Procurement process for the 2028 edition of the maternity package has begun

Kela has issued an invitation to tender for an additional procurement round for the products included in the 2026 maternity package. The additional procurement round is a consequence of the upcoming increase in the value of the maternity grant.

Additional procurement round for the 2026 edition of the maternity package has begun

Kela has updated its Code of Conduct for Suppliers. The new version of the Code applies to all new procurement contracts.

Kela’s updated Code of Conduct for Suppliers introduces more comprehensive sustainability requirements

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Hilma (Public procurement)

Cloudia's tendering service (tarjouspalvelu.fi)

General procurement plan

How to tender

Procurement

Hilma (hankintailmoitukset)

Tarjouspalvelu (tarjouspalvelu.fi)

Kilpailutussuunnitelma

Näin tarjoat

Hankinnat

Hilma (offentlig upphandling)

Cloudias anbudstjänst (tarjouspalvelu.fi)

Konkurrensutsättningsplan

Gör anbudet så här

Upphandling

Kela carries out more than a hundred competitive bidding processes every year. Ongoing procurements can be found in Hilma, the public procurement notification service.

Kela tekee vuosittain yli sata kilpailutusta. Käynnissä olevat julkiset kilpailutukset löydät julkisten hankintojen ilmoituskanavasta Hilmasta.

FPA genomför mer än hundra upphandlingar årligen. Information om aktuella offentliga upphandlingar hittar du i annonseringskanalen för offentliga upphandlingar, Hilma.

Procurement - hero

Hankinnat - hero

Upphandling - hero

<div class="kela-image-card" data-card-background data-icon-style data-icon-variant data-image-alt="Icon of a digital circuit inside a circle." data-image-url="/documents/d/guest/kela_ikoni_digitalisaatio" data-use-vertical="false" data-variant style="--kela-image-card-url:url(/documents/d/guest/kela_ikoni_digitalisaatio);"><span class="kela-image-card-image"></span>
<div class="kela-image-card-content">
<h2>Eepos, Kela's strategic development programme</h2>

<p>As a pioneer in customer orientation and a strong actor within the welfare ecosystem, Kela aims to create value for customers and for society. This aim is put into practice with the aid of a strategic development programme called Eepos.</p>

<p><a href="/eepos-kelas-strategic-development-programme">Read more</a></p>
</div>
</div>

<div class="kela-image-card" data-card-background data-icon-style data-icon-variant data-image-alt="Ympyrän sisällä oleva digitaalisen piirin kuvake." data-image-url="/documents/d/guest/kela_ikoni_digitalisaatio" data-use-vertical="false" data-variant style="--kela-image-card-url:url(/documents/d/guest/kela_ikoni_digitalisaatio);"><span class="kela-image-card-image"></span>
<div class="kela-image-card-content">
<h2>Strateginen kehittämisohjelma Eepos</h2>

<p>Kela haluaa tuottaa arvoa asiakkaalle ja yhteiskunnalle asiakaslähtöisyyden edelläkävijänä ja vahvana toimijana sosiaaliturvan ekosysteemissä. Tätä toteutetaan strategisessa kehittämisohjelmassa, joka kulkee nimellä Eepos.</p>

<p><a href="/eepos-kehittamisohjelma">Lue lisää</a></p>
</div>
</div>

<div class="kela-image-card" data-card-background data-icon-style data-icon-variant data-image-alt="En ikon av ett digitalt kretskort inuti en cirkel." data-image-url="/documents/d/guest/kela_ikoni_digitalisaatio" data-use-vertical="false" data-variant style="--kela-image-card-url:url(/documents/d/guest/kela_ikoni_digitalisaatio);"><span class="kela-image-card-image"></span>
<div class="kela-image-card-content">
<h2>Det strategiska utvecklingsprogrammet Eepos</h2>

<p>FPA vill skapa mervärde för kunderna och för samhället genom att vara en föregångare när det gäller kundorientering och en stark aktör i ekosystemet för social trygghet. Detta genomförs inom ramen för ett strategiskt utvecklingsprogram som kallas Eepos.</p>

<p><a href="/det-strategiska-utvecklingsprogrammet-eepos">Läs mer</a></p>
</div>
</div>

Procurement - nostokortit

Hankinnat - nostokortit

Upphandling - nostokortit

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<p>Try navigating from the home page or try writing the keywords of the subject matter into the Search box.</p>

<p><a href="https://www.kela.fi/give-feedback" style="color:blue; text-decoration:underline">Give us feedback</a></p>

<p> </p>

<h1>Pahoittelut, sivua ei löytynyt!</h1>

<p>Etsimääsi sivua ei valitettavasti löytynyt. Varmistathan, että kirjoitit osoitteen oikein. Sivu on saatettu myös siirtää tai poistaa.</p>

<ul>
	<li>Voit etsiä sisältöä navigoimalla <a href="https://www.kela.fi">etusivulta</a> tai käyttämällä <a href="https://www.kela.fi/haku">hakua</a>.</li>
	<li>Voit ottaa yhteyttä<a href="https://www.kela.fi/asiakaspalvelu"> asiakaspalveluumme</a>.</li>
	<li>Voit <a href="https://www.kela.fi/anna-palautetta">antaa palautetta</a> verkkosivuista.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<ul>
	<li>Try navigating from <a href="https://www.kela.fi/main-page">the home page</a> or try writing the keywords of the subject matter into the <a href="https://www.kela.fi/search">Search box</a>.</li>
	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
</ul>

<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<p>Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.</p>

<p><a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a></p>

<p> </p>

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The disruption began on 13 October 2026 at 8.15 and is causing delays in postal letters sent by Kela. The disruption does not affect payments to customers' bank accounts, and benefit payments will be made on time as scheduled. Customers can also view their benefit decisions in the OmaKela e-service, where the decisions are available as usual. We are sorry for any inconvenience.

Häiriö alkoi 13.10.2026 klo 8.15. Häiriö viivästyttää Kelasta lähtevää kirjepostia. Häiriö ei vaikuta maksujen siirtymiseen asiakkaiden tileille, ja etuudet maksetaan asiakkaille ajallaan. Asiakkaiden etuuspäätökset ovat luettavissa myös OmaKelassa, jossa ne näkyvät asiakkaille tavalliseen tapaan. Pahoittelemme häiriöstä aiheutuvaa haittaa.

Störningen började 13.10.2026 kl. 8.15. Störningen fördröjer brevposten från FPA. Störningen påverkar inte överföringen av betalningar till kundernas konton, dvs. förmånerna betalas i tid till kunderna. Kunderna kan läsa sina förmånsbeslut också i e-tjänsten MittFPA. Där syns besluten som vanligt. Vi beklagar det besvär störningen medför.

Issue detected in the printing of letters

Kirjeiden tulostuksessa on havaittu häiriö

Det förekommer problem med att skriva ut FPA:s brev

The maintenance breaks are due to updates. We are sorry for any inconvenience.

Käyttökatkot johtuvat päivitystöistä. Pahoittelemme katkoista mahdollisesti aiheutuvaa haittaa.

Avbrotten beror på uppdateringar. Vi beklagar det besvär som avbrotten eventuellt kan medföra.

Possible maintenance breaks in the Kela’s online services on 20/10/2026 at 20:30–02:00

Kelan verkkopalveluissa voi esiintyä käyttökatkoja 20.10. klo 20.30–02.00

Avbrott kan förekomma i FPA:s webbtjänster 20.10 kl. 20.30–02.00

e_services

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need <a href="https://www.kela.fi/authorising-another-person"> a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

You can also go to a joint service point or a remote service point. You can get general guidance and submit applications at joint service points. At remote service points, you can communicate with a Kela specialist via a video connection.

<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need  <a href="https://www.kela.fi/authorising-another-person">a specific power of attorney</a> from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

Search for service points by name, municipality or postal code.

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Our press releases on topics related to research and statistics are published on the Info Tray portal.