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Complaints

Anyone who believes that an authority or an official has not observed the law or fulfilled a duty, or that their basic and human rights have not been appropriately observed, may contact the Parliamentary Ombudsman.

They may file a complaint with the Chancellor of Justice if they believe that an authority, official or other person or entity performing tasks of a public nature has not acted in accordance with the law or has been derelict in the performance of duties.

Anyone who believes that Kela or a Kela employee has acted unlawfully, incorrectly or inappropriately can file an administrative complaint with Kela. They will receive a decision on their complaint from Kela.

The decisions that Kela issues on applications for benefit cannot be appealed by means of an administrative complaint.

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