Kela has plans to modernise the information systems it uses for benefit administration and is preparing a public tender. The modernisation is intended to improve customer experience and streamline the benefit processes.

Kela gets ready to invite tenders for its benefit administration systems

Kela is working on a single benefit application model in accordance with the time frame set in the Government Programme. Through a competitive tendering process, Kela has selected Gofore Oyj as its partner for the implementation. The aim of the single benefit application service is that the customer can apply for several benefits using a single application form.

Kela selects Gofore as partner for implementation of single benefit application model

Kela is modernising the information systems it uses for benefit administration and is now starting negotiations with suppliers.

Modernisation of Kela benefit administration systems moves forward into negotiation phase

Kela has plans to modernise the information systems it uses for benefit administration and is launching a public procurement for this purpose.

Kela launches procurement of information systems used in benefit administration

Kela intends to streamline the processes involved in implementing social security by reforming its benefit administration systems and the target-state services these systems will facilitate. Kela has selected PricewaterhouseCoopers Business Services SRL as its strategic partner for the reform after conducting a competitive dialogue in accordance with procurement law. 

PricewaterhouseCoopers Business Services SRL (PwC) selected to implement the reform of Kela’s benefit administration

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<h1>Procurement</h1>

<p>Within the Eepos development programme, Kela will acquire the platforms and partners needed to modernise its processes for benefit administration, digital services, customer relations management and communications. The procurement process was launched in January 2024, and the negotiations involved continued until autumn 2024. According to the target schedule, Kela will issue a procurement decision in this matter in spring 2025.</p>

<p>A total of 17 applications were submitted by the deadline, out of which Kela has selected four suppliers for further negotiations.</p>

<p>The following suppliers were selected for negotiations:</p>

<ul>
	<li>a consortium of CGI Suomi Oy and Merative UK Ltd</li>
	<li>a consortium of Fast Enterprises LLC and Accenture Finland Oy</li>
	<li>PricewaterhouseCoopers Business Services SRL (using Salesforce technology)</li>
	<li>a consortium of Tietoevry Tech Services Finland Oy and SAP Fioneer GmbH.</li>
</ul>

<p>Kela started procurement negotiations with the selected suppliers in April 2024. The procurement will be arranged as a competitive dialogue.</p>

<h1>Hankinta</h1>

<p>Eepos-kehittämisohjelmassa hankitaan alustat ja kumppanit, joiden avulla Kela uudistaa etuuskäsittelyn, digitaalisen asioinnin, asiakkuudenhallinnan ja tiedonvälityksen. Hankinta käynnistyi tammikuussa 2024, ja siihen liittyvät neuvottelut jatkuivat syksyyn 2024 saakka. Tavoiteaikataulun mukaan Kela tekee hankintapäätöksen keväällä 2025.</p>

<p>Kela sai määräaikaan mennessä yhteensä 17 osallistumishakemusta, joista se valitsi hankintaneuvotteluvaiheeseen neljä tarjoajaa.</p>

<p>Neuvotteluihin valitut tarjoajat ovat</p>

<ul>
	<li>ryhmittymä CGI Suomi Oy ja Merative UK Ltd</li>
	<li>ryhmittymä Fast Enterprises LLC ja Accenture Finland Oy</li>
	<li>PricewaterhouseCoopers Business Services SRL (teknologiana Salesforce)</li>
	<li>ryhmittymä Tietoevry Tech Services Finland Oy ja SAP Fioneer GmbH.  ​</li>
</ul>

<p>Kela käynnisti hankintaneuvottelut valittujen tarjoajien kanssa huhtikuussa 2024. Hankintatapana on kilpailullinen neuvottelumenettely.</p>

<h1>Upphandling</h1>

<p>Inom utvecklingsprogrammet Eepos skaffas de plattformar och samarbetspartner som FPA behöver för att reformera förmånshandläggningen, de digitala tjänsterna, hanteringen av kundrelationer och dataöverföringen. Upphandlingen inleddes i januari 2024 och förhandlingarna pågick fram till hösten 2024. Enligt den målsatta tidsplanen fattar FPA ett upphandlingsbeslut våren 2025.</p>

<p>FPA fick inom utsatt tid sammanlagt 17 ansökningar, av vilka man valde fyra anbudsgivare till upphandlingsförhandling.</p>

<p>De anbudsgivare som valts ut för förhandlingarna är</p>

<ul>
	<li>gruppen CGI Suomi Oy och Merative UK Ltd</li>
	<li>gruppen Fast Enterprises LLC och Accenture Finland Oy</li>
	<li>PricewaterhouseCoopers Business Services SRL (med teknologin Salesforce)</li>
	<li>gruppen Tietoevry Tech Services Finland Oy och SAP Fioneer GmbH.​</li>
</ul>

<p>FPA inledde upphandlingsförhandlingarna med de utvalda anbudsgivarna i april 2024. Som upphandlingsmetod tillämpas konkurrenspräglad dialog.</p>

Within the Eepos development programme, Kela will acquire the platforms and partners needed to modernise its processes for benefit administration, digital services, customer relations management and communications. The procurement process was launched in January 2024, and the negotiations involved will continue until autumn 2024.

Eepos-kehittämisohjelmassa hankitaan alustat ja kumppanit, joiden avulla Kela uudistaa etuuskäsittelyn, digitaalisen asioinnin, asiakkuudenhallinnan ja tiedonvälityksen. Hankinta käynnistyi tammikuussa 2024, ja siihen liittyvät neuvottelut jatkuvat syksyyn 2024 saakka.

Inom utvecklingsprogrammet Eepos skaffas de plattformar och samarbetspartner som FPA behöver för att reformera förmånshandläggningen, de digitala tjänsterna, hanteringen av kundrelationer och dataöverföringen. Upphandlingen inleddes i januari 2024 och förhandlingarna pågår fram till hösten 2024.

Procurement - Eepos

Hankinta - Eepos

Upphandling - Eepos

<h2>Future</h2>

<p>The changes foreseen in the Eepos programme will be implemented step by step. The process is scheduled to continue until the 2030s. A more detailed implementation plan will be drawn up once Kela has selected a strategic partner.</p>

<p>Maintenance of the current IT systems will proceed alongside the Eepos process. This will ensure Kela’s operational readiness throughout the transition.</p>

<h2>Read more</h2>

<p><a href="/news/kela-s-strategic-vision-for-the-future-influences-management-and-development-of-social-security-services">Kela’s strategic vision for the future influences management and development of social security services (28/6/2024)</a></p>

<h2>Tulevaisuus</h2>

<p>Eepoksessa tehtävät muutokset tapahtuvat vaiheittain 2030-luvulle saakka. Kun Kela on valinnut strategisen kumppanin, rakennetaan tarkempi toteutussuunnitelma.</p>

<p>Samaan aikaan jatketaan nykyisten IT-järjestelmien ylläpitoa. Näin taataan Kelan toimintavarmuus siirtymäkauden aikana.</p>

<h2>Lue lisää</h2>

<p><a href="/ajankohtaista/kelan-strateginen-tulevaisuuskuva-suuntaa-sosiaaliturvan-palveluiden-johtamista-ja-kehittamista">Kelan strateginen tulevaisuuskuva suuntaa sosiaaliturvan palveluiden johtamista ja kehittämistä (28.6.2024)</a></p>

<h2>Framtid</h2>

<p>De förändringar som genomförs i och med Eepos sker stegvis fram till 2030-talet. När FPA har valt en strategisk partner utarbetas en mer detaljerad genomförandeplan.</p>

<p>Samtidigt fortsätter underhållet av de nuvarande IT-systemen. På så sätt garanteras FPA:s funktionssäkerhet under övergångsperioden.</p>

<h2>Läs mer</h2>

<p><a href="/aktuellt/fpa-s-strategiska-framtidsoversikt-ger-riktningen-for-hur-tjansterna-inom-den-sociala-tryggheten-ska-ledas-och-utvecklas">FPA:s strategiska framtidsöversikt ger riktningen för hur tjänsterna inom den sociala tryggheten ska ledas och utvecklas (28.6.2024)</a></p>

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<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<ul>
	<li>Gå till <a href="https://www.fpa.fi/">ingångssidan</a> och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av <a href="https://www.kela.fi/sok">Sök</a>-funktionen.</li>
	<li>Ring <a href="https://www.kela.fi/kundservice">FPA:s kundtjänst</a>.</li>
	<li><a href="https://www.kela.fi/ge-respons">Ge respons</a>.</li>
</ul>

<h2>Sorry, page was not found!</h2>

<p>The page you were looking for was not found. Please re-check the page address. The page may have been relocated or removed.</p>

<ul>
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	<li>Call <a href="https://www.kela.fi/customer-service">Kela's customer service</a>.</li>
	<li><a href="https://www.kela.fi/give-feedback">Give us feedback</a>.</li>
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<h2>Tyvärr kunde sidan inte hittas!</h2>

<p>Sidan som du sökte finns inte. Kontrollera att adressen är korrekt. Sidan kan ha flyttats eller avlägsnats.</p>

<p>Gå till ingångssidan och sök efter önskat ämne genom att navigera i tjänsten eller med hjälp av Sök-funktionen.</p>

<p><a href="https://www.kela.fi/ge-respons" style="color:blue; text-decoration:underline">Ge respons</a></p>

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<p>When you visit a service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the service point.</p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a service point.</p>

Customer service points where service is provided by Kela’s employees. You can get personal advice in all Kela-related matters.

Service points where service is provided by the municipality’s employees. You can get general guidance on Kela’s benefits and services. You can pick up forms and brochures and file applications.

<p>When you visit a Kela customer service point, bring proof of identity, such as your passport or driver’s licence. If you are acting on behalf of another person, you need a specific power of attorney from that person and proof of your identity.</p><p>If you bring your online banking credentials or a mobile certificate, you can manage your Kela-related affairs on a self-service computer at the customer service point. There are no self-service computers at the customer service points you can only visit by appointment. </p><p>You are permitted to bring a guide dog, an assistance dog or a government working dog to a customer service point.</p>

Search for service points by the name of the municipality, the name of the service point or postal code.

Press releases and articles

Our press releases on topics related to research and statistics are published on the Info Tray portal.

Procurement

Press releases on the procurement process

PricewaterhouseCoopers Business Services SRL (PwC) selected to implement the reform of Kela’s benefit administration

Kela selects Gofore as partner for implementation of single benefit application model

Modernisation of Kela benefit administration systems moves forward into negotiation phase

Kela launches procurement of information systems used in benefit administration

Kela gets ready to invite tenders for its benefit administration systems

Future

Read more

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